TherasageReviews of therasage.com

My Therasage sauna melted inside. Horrible plastic smell. I sent photos and can't seem to get in touch with them. The smell is very toxic so I am sad to say I can not longer sauna.

I have the Therasage Personal 360 Sauna and absolutely love the sauna itself. I’ve had it for just under two years and use it regularly. Unfortunately, it recently stopped heating completely, and my experience trying to get help from Therasage has been extremely frustrating. I called several times and left multiple messages, but never received a return call. I filled out their online form asking for assistance and received no response. I also tried the live chat with no luck and sent several emails. Eventually, I received a one-sentence email response, but then heard nothing further. After about 10 days, someone finally responded and said they would send me a replacement part. It has now been another week, and I’m still waiting. UPS shows that a shipping label was created, but the part has not actually been shipped. I really do love my sauna, which is why this experience has been so disappointing. For a product at this price point, I expected much better and more responsive customer service—especially when the sauna stopped working completely. I use it often and certainly didn’t expect to be without it for this long simply because it was so difficult to get someone to respond. I hope Therasage improves its customer service and follow-through, because the product itself has been something I’ve really enjoyed.

I had an issue with a product that ended up being ordered without my explicit say-so, something to do with the Shop app, plus emails not being received. However in the end, after several comms back and forth, Therasage were helpful, considerate and in the end let me keep the product for free when FedEx decided to deliver it again when I had already refused it at the door previously, per Therasage's instructions. Anyway, suffice to say this company is honest and cares about customers. Having used the mat now I'm glad I have it, and will be making more use of it as infra red therapy looks beneficial. Thanks for your customer care and generosity, Therasage!

This company makes an amazing sauna and customer service was so helpful when I needed support. I love my experience with them

The website images may not all be accurate. I ordered a sleep mask with an adjustable strap (without velcro), and I received a mask in the mail with a velcro strap. I also sampled the product in-person and told the sales rep I appreciated that the mask had no velcro. Receiving the velcro strap mask after noting the website images and my conversation with the sales rep is extremely disappointing. I am now losing $10 from the shipping fee when I never wanted this iteration of the item to begin with and the company knew it.

I bought a small Heating Pad from Therasage about a month ago. The controller does not work properly so I contacted customer service. I did talk with them today and new controller will be sent out soon. I gave a 4 because response time was slow.

I recently purchased the TheraComfort range for my whole family. The large for myself and wife, plus 3 of the smaller blankets for my children. One of my children in particular suffers with sensory overload and the weighted blanket has really become a god send for allowing him to become regulated and safe. The customer service team, I think lead by Devin was him name, took me through the range of products available for the challenges we were having and wanted support in. Shipping took about 1 week, and the after care has been nothing less than great. Following our first purchase of the TheraComfort range, we made a booking with the Therasage free practitioner service to discuss our challenges a little more in depth to explore what other products were suitable for us. We are so excited and looking forward to our TheraPro arriving and the sauna. Therasage, from my whole family, thank you.

My sauna stopped working after two years and they promptly sent me a new part and is working just like new! I can't recommend this business or the sauna enough - it is a game changer, and their excellent customer service will keep me coming back!