Sara A.
Water filter and pemf mat
I have purchased a water filter and the therapro pemf mat from this company. Their products are pricey and their customer service falls short of being comprehensive and fully addressing concerns. The water filter filter so slowly, even with brand new filters, that it was functionally unusable. I returned this item and they were helpful there. Although I paid for return shipping. The pemf may has tens and pemf functionalities to which I requested the exact gauss and hertz for the functions so I could use the mat appropriately to address pain (in conjunction with my physical therapist treatment) to which I was told it is “proprietary information” and I am not allowed to have this information. What’s the point of being an informed consumer if the company is putting up barriers and expecting you to trust them blind? But okay!