TherapyNotes, LLCReviews of therapynotes.com

The Therapy Notes team is always friendly and helpful. No matter how challenging or basic my support need may be they assist with patience!!!

My practice has used TherapyNotes for over 8 years, and there are so many features that support private practice success. Aside from their work to continue to evolve with the needs of the field, they are incredibly responsive and helpful when there is a user end challenge. They have exceptional customer service and have a great team with excellent communication and follow through. Problems are rare, but their investment in partnering with my practice is valuable and validates why they are such a great asset. Plus, problems are rare - but if I have a problem I am confident that they will resolve it and are great to work with.

TherapyNotes' support goes unmatched. If I have a question, no matter how small, I get a response quickly with clear answsers.

The team member was patient and very informative for my needs. Keep up the great service.

THE best, most responsive customer support around. I really appreciate them!

The TherapyNotes customer service is quick to respond and offer training and helpful videos that streamline the clerical and administrative tasks so I can focus on treatment and quality care for my clients.

When not ready to get started yet, TherapyNotes extended my free trial time.

Yesterday I spoke with Courtney regarding how to share the telehealth meeting link to patients. I also shared concerns about intermittent connection issues during those remote sessions, and she went above and beyond to provide the answers I needed. She followed up with an email outlining the resources available to answer my questions as well as how to escalate if necessary. She was very engaging and expressed great empathy to my concerns. Coming from a customer service background, as a manager, this is the level of support I teach with my team to enhance the overall customer experience. Thank you for taking the time to listen to my concerns and receiving feedback on ways to improve!