TherapyNotes, LLCTherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Administration & Services · Philadelphia, Pennsylvania
Excellent
Administration & Services · Kingston, Pennsylvania
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Administration & Services · Newtown Square, Pennsylvania
Excellent
Administration & Services · Allentown, Pennsylvania
Excellent
Showing 106 reviews with 4 stars · Clear filters
Jacob Waddle, L.
When Paris W. responded to my email about not being able to use my token to log in, they were able to send me and my boss a step-by-step guide on how to fix the issue, and it was resolved moments after getting that information. The only reason I'm not giving this 5 stars is that we had to wait just over 3 hours to get a response.
Madelene P.
Great customer service! Lots of functionality, but still working on their client portal and data tracking functionality. Gold standard for small and mid-size practices, but once you get over 30 clinicians they lack some functions that you will need to add-on elsewhere. However, their personal communication and willingness to hear feedback regarding new products/suggestions is a big plus. In addition, their AI note-writing support is a great addition.
Beatrice C.
They were very helpful and went through the program trouble shooting...unfortunately, the problem was not solved...maybe it's a client issue
Lori B.
so much i love about it, ease of use, customer support is incredible, never feel alone in my practice
Response from TherapyNotes, LLCJun 22, 2026
This sounds like it's deserving of a 5-star review. :)
Bill E.
RELATIVELY EASY TO NAVIGATE, EVEN IN CRISIS SITUATIONS . ALSO LIKE THE PRE WRITTEN DROP DOWN FOR A DIAGNOSIS
Deb
The person who helped me took her time to be sure she had all issues resolved correctly. My issue was complex in nature and she was able to solve the problem.
Response from TherapyNotes, LLCJan 27, 2026
Thanks for the 4-star review. Hopefully next time we can earn 5 stars!
Jessica F.
Every time I speak with a representative, they are incredibly helpful. Probably the most helpful customer service representatives I have ever worked with. They understand the problem very well, and walk me step-by-step through the process. I never feel rushed or bad that I don't have a great tech knowledge. They have always helped me troubleshoot any concern I have. I deducted one star because during high call times, it can be very hard to get a hold of anyone - I've waited over 2hr without getting a representative. Thankfully they are staffed 24/7, because I had to call late at night to get through.
Response from TherapyNotes, LLCJan 10, 2026
Call volume was higher than usual, plus we had a lot of people off for the holidays. Thank you for your patients. We hope we can earn back the 5th star.
Misty W.
Support was friendly and helpful with little wait time. While the system does not do what we were wanting, Support was able to show me a work around that would help us accomplish the same goal