David
Poor Customer Care Experience
I recently moved companies, both of which are using TherapyAppointment. I spoke with someone about making the transition and ensuring client data was transferred for active clients I am still seeing, and was told the transfer could be done by them in just a couple of days. After 3 weeks, numerous emails, poor communication, and having to manually input a quarter of the clients myself I finally got the client data transfer. I was incredibly disappointed with how this was all handled and thought it would be much easier seeing it was moving client info on the very same platform. Also, it would have been nice for the client experience for them to not have to create a whole new login in the transfer, but I can understand the difficulty on some of those logistics. Overall, I do like most of the functionality of the platform. It's pretty intuitive and easy to learn. Though, it is annoying that you can't have external calendar events block out the TherapyAppointment calendar. So, I have manually enter a meeting for every external event. It would also be nice to have an easier way to navigate back to a previous screen. In most instances, I have to navigate back to a main screen as there are no built-in "previous screen" functions.
Response from TherapyAppointmentMay 7, 2025
Hi, I'm the CMO here at TA. I am sorry to hear that you your transfer did not go as smoothly as you wanted. I am forwarding this on to our head of support. Have you tried our third party calendar sync? It allows you to integrate your personal calendar with your TA calendar. Here is our Help Article with easy steps to set it up: https://support.therapyappointment.com/article/438-icalendar-setup