TherapyAppointmentReviews of therapyappointment.com

I am in the process of deleting my account after an appalling experience with their billing support team. I have been a customer since May 2020 and everything was going okay until I faced a significant technical issue that I needed help with involving posting claims. I voiced my frustration with my experience and my desire to leave as a result. The billing supervisor Instead the first thing she said when she called was "do you want to start with X issue or X issues". She failed to inquire as to why I was wanting to cancel my subscription or to show any empathy about the poor experience I was clearly having with the service. In my initial shock, I said I just wanted to leave the service and she proceeded to cheerily say an email would be sent to me to show me how to do that. When I asked why she was making no attempt to keep me as a customer or better understand the ways in which TA support could have improved, she said she had and the conversation was "not going anywhere". When I expressed my desire to speak to someone in a higher position she said TA didn't give out upper management's phone number for random phone calls. Really disappointed as I loved the interface but couldn't get past this truly shocking support experience. Stay away- it's not worth it if you work on your own and needed personalized help with technical billing questions.

I always get timely and informative responses to my questions. When it's something that I see would be better, I am told that they will pass it up to those in charge.

I am unable to customize times on my schedule to just show hours of operation and after scheduling clients appointments have disappeared

TherapyAppointment is an amazing tool for Therapist! No matter how small or large your practice is it may serve you well; as it is a flexible tool to gather the mandated information you need on a comprehensive platform for an affordable price!

Therapy appointment - I appreciate this platform as all of my practice is now virtual... I wish it had some more interactive parts, and some times glitches... I also wonder if I were to hire someone would I have to switch platforms like to simple practice but I am grateful for this platform

Needs to be better for large group practices. Not efficient for intake-needs to have a running side view for new Intake Appointments that can be easily accessible. Also needs a 'waiting list feature' for new appointments waiting to be scheduled, waiting for verification of benefits, or anything else that may be' in progress'. Also needs integrated Verification of Benefits feature where we can easily get accurate insurance benefits for patients!!!! Also need easier quicker navigation when going between pages.