TherapyAppointmentReviews of therapyappointment.com

At this point, it is the most inflexible EHR I have encountered. My previous experiences were with SimplePractice and Carepatron. I am now working with TherapyAppointment because its saving grace is that it allows my biller to make adjustments directly, instead of having to send me messages so that I can make adjustments. Overall, while the colors of the interface look nice and clean, it still requires some searching for functionality and is not as practical and easy-to-use as the other systems. The form builder is not WYSIWYG and very cumbersome to use. The way the note and treatment plan templates are structured is very inflexible. AI integration is still in its infancy, and it is easy to lose transcriptions. It is clear that the system was built by therapists who had their very specific way of working and strongly believed (or still believe) that everyone needs to work exactly the way they like to work. If you work exactly the way the creators of this platform work, you might be fine with it, but take your time to check out both the note and treatment plan templates, as well as forms. Today, I encountered having to get a client's birthdate before being able to even send them a portal invite (after I just had created the entry with their name and email address). These types of inflexibility surprises keep hitting me. The only reason why I am (for now) staying with it is because of my biller workflow. But they are making it not easy. I am hoping for a full reimplementation.

I recently moved companies, both of which are using TherapyAppointment. I spoke with someone about making the transition and ensuring client data was transferred for active clients I am still seeing, and was told the transfer could be done by them in just a couple of days. After 3 weeks, numerous emails, poor communication, and having to manually input a quarter of the clients myself I finally got the client data transfer. I was incredibly disappointed with how this was all handled and thought it would be much easier seeing it was moving client info on the very same platform. Also, it would have been nice for the client experience for them to not have to create a whole new login in the transfer, but I can understand the difficulty on some of those logistics. Overall, I do like most of the functionality of the platform. It's pretty intuitive and easy to learn. Though, it is annoying that you can't have external calendar events block out the TherapyAppointment calendar. So, I have manually enter a meeting for every external event. It would also be nice to have an easier way to navigate back to a previous screen. In most instances, I have to navigate back to a main screen as there are no built-in "previous screen" functions.

I had trouble with billing issues that never existed with my previous billing system and while I was willing to try to resolve those and stay with therapy appointments, my experience with TA support was terrible and I am willing to pay more with my old company to get good support. So you lost my business.

I have been struggling for weeks to integrate Tsys with TA. It is one on the recommended providers for credit card processing, but they act like they have never heard of TA. I finally had to cancel my contract with them. I’m now starting over again with International Bankcard. I’m hoping they will be able to work with TA.

For a single Dr practice with only one administrative employee this program is very difficult. Making appts is awful as we sometimes make anywhere from 2 to 6 months of appts at a time. The calendar for the month doesn't have blanks like the old system where you can put the appts in there. You have to go to the small calendar and each time you say "book it" it takes you clear back and you have to start over from the beginning of the year to get back to the month you were on. Very time consuming if the patient is patiently waiting at your desk. If you are the one person doing everything and your on one task, say posting checks. Its much more time consuming to get it done quickly and get out of where your at, save it, and help the person on the phone. I don't know how many times I've had to stop completely where I'm at because it's too hard to get to the calendar from billing, or just put a persons info in with their last name to pull up their account. So I have to leave where I'm at and then start over when I'm done with the phone. This program is just too busy, Legacy would have been better with just a few improvements to upgrade some of the things it needed instead of the whole thing being completely redone. The electronic billing has some better features. For instance you can edit the 1500 page if your not sure you used the correct CPT code and you can correct or void the claim right there before you submit them. We like the fact you can look on the calendar and find the canceled patients by checking the cancelation box, as all canceled appts will show up in red. These are some of the improvements that would have worked with Legacy. We'll keep using this for now, but it is what it is. Thank you Jill

In general I was a very happy customer for TA for many years before the company completely changed their format. It is terrible to use the program - the insurance features, billing features, setting up a new patient, calendar features all terrible. Most recent tech support was good, but in general it is very hard to access support

things have been good so far using therapy appointment

I am struggling with my billing. THere is always an issue with the "scrub" and its difficult to get in touch with your representatives. I have also had problems with zip code declines, despite my information being up to date.