Thera Hair Reviews | Read Customer Reviews of therahair.com

Thera Hair Reviews | Read Customer Reviews of therahair.com

Thera Hair reviews

43 approved reviews, newest moderated first

Rena S.
Jan 7, 2025
It’s tricky, but it works!!!
Make sure you mix the oil with a little warm water, otherwise adding only oil will clog the steamer, and adding cold water will create a cold steam which won’t open up the hair follicles or help absorb the oil into your scalp. The massage and light works great.
Response from Thera HairMay 13, 2025
Hi Rena! Thank you for this review! And you're right, adding only oil can clog the brush and is the reason for many other customer complaints. If it's properly diluted with water, it should work perfectly! Also, our NEW TheraBrush comes with a water based natural hair tonic, which works directly with the device! We appreciate your review, if you contact us, we would love to give you a discount toward the new brush! Thera Hair Support [email protected]
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Katie B.
Jan 7, 2025
Therabrush is definitely a scam I received my order and found no red light nor blue or steam. They charged me 65 dollars I will definitely contact my bank.
There was no red light nor blue light or steam. I was charged 65 dollars. This could have been a great product smh.
Response from Thera HairMay 13, 2025
Hi Katie, If your brush had no red light or the mist wasn't working, it sounds like it was most likely a charging issue or the product was damaged. Please contact our support to make this right! We released our new model of TheraBrush which is even better than ever and we are confident you will love it. Thera Hair Support [email protected]
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Fgb
Dec 31, 2024
It's a scam/ fraud company
It's a scam company, didn't deliver my order within 15 days and then when it arrived the quality is sooo cheap! I paid 45£ for such a cheap quality product. The same product is available on eBay and Amazon for about 10£. They don't reply on time and at all. They product came from china and when I asked them about the return then asked me to send it to UAS and from list of specific companies which charge 45£. This is pathetic. You can get the SAMEEE Thing on shien and eBay too for 8-10£
Response from Thera HairMay 13, 2025
Hi Fgb, I'm sorry you are unhappy with the old model of brush. We are the original creators of TheraBrush and all of the ones seen on Ebay, Amazon, etc are knockoffs. Actually, we just released our NEW model of brush which we spent a year working on and is fully patented. Please contact us so we can make this right and refund or send you the new model! Thera Hair Support [email protected]
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Li V.
Dec 29, 2024
if i can leave -100stars
if i can leave -100stars, i would. This company is a scam. Don’t belive what they say about 30 day return. I was super disappointed of their product, returned the brush, and never got my money back. I emailed customer service, no answer. I also bought their rosemary oil, and turns out there isnt even any rosemary in the oil. Its some sort of oil blend, and it feels watery and doesnt smell like rosemary at all. It’s clearly some counterfeit product. I can’t even believe this company is still alive by lying and scamming ppl like this.
Response from Thera HairMay 13, 2025
Hi Li Vivian, I truly apologize for your experience. Are you certain you ordered directly from our official site? There are countless knockoffs pretending to be us and the product quality is questionable. However, we want to make this right, please contact us with your order details. We just released our new model TheraBrush and our natural 4 ingredient hair tonic. It's quality is 2nd to none and truly the best on the market. Thera Hair Support [email protected]
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Linda Breeding W.
Dec 25, 2024
Horrible Customer Service
I received my brush, but the steam doesn't work. I sent an email to the customer service address but no one has responded. Like most of the other reviews, it appears to be a common complaint regarding customer service.
Response from Thera HairMay 13, 2025
Hi Linda, I am sorry the steam wasn't working for you on the old model of TheraBrush. A common issue is when pure oil is added directly without dilution, it can get clogged. However, we want to make this right. We just released our new, higher quality, patented TheraBrush 2.0. Please contact us so we can refund you or send you the new model. Thera Hair Support [email protected]
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Andrea E.
Dec 20, 2024
Scam
Scam! Don’t buy! No customer service number. If you contact through email, you get an automated generic reply not addressing your issue. If you even get your order it will not work. Only way to get a refund is to dispute through your credit card. Total scam!!!
Response from Thera HairMay 13, 2025
Hi Andrea, I am sorry we fell short here, but we have undergone a complete re-brand and re-vamped our customer service. The automated email is sent when you contact us but our response time from our agents is typically 6 hours. Please contact us with your order details, so we can refund you or send you the new model of our TheraBrush! Thera Hair Support [email protected]
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Rebecca D.
Dec 17, 2024
This company will nor respond to you…
This company will nor respond to you and when I received the brush it wouldn't work . I send the item back to them . Im still dealing with my credit card company to credit me for the product .
Response from Thera HairMay 13, 2025
Hi Rebecca, I truly apologize we fell short for you. During the holidays we were completely overrun, and underprepared with our small team. Good news is, we have rebranded and completely re-vamped our customer support. We are committed and prepared to make this right for you! Please contact us again! Thera Hair Support [email protected]
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Andrea E.
Dec 13, 2024
Don’t buy it !!!!
The company is a scam. Ordered by accident, tried to cancel within a few hours and they said no. Weeks later recieved a cheap brush that doesn’t even work. Paid shipping to return the lousy thing, now no refund. Will contact better business and discover and dispute . They recieved brush on Nov 27 and I have heard nothing. Stay clear of these scammers
Response from Thera HairMay 13, 2025
Hi Andrea, we responded to your previous review and want to make this right for you! Please contact us! Thera Hair Support [email protected]
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