Thera HairReviews of therahair.com

I am pleased to update my review. After the issue of my missing hair tonic was escalated all the way to the top to Jacob, he went above and beyond to take care of me. Not only am I receiving my free hair tonic, he has also started the process to refund my original purchase. He will be making sure that this does not happen again going forward. Thank you, Jacob.! As requested by trustpilot I added my order number, email and phone number. Just as a recap, I did order the Thera brush, and the free tonic in my order. After numerous email requests and them telling me they were out of stock and it was the manufacturers fault. I still have not received my free hair tonic. Just FYI, this order was placed in January 2026. Order number 55965. Even after getting a response from my review, and then telling me that I was going to receive my free hair tonic that was missing out of my order which may I confirm was in my order, I still have not received any shipping information. As requested below, I did reach out to customer support right away and still nothing. This company is unbelievable. I ordered the Thera brush which was supposed to come with the free hair tonic. I reached out to Customer Service four times a couple of times they did respond apologizing. A month and a half later I still have not received the hair tonic. Therefore, I cannot really tell you if the brush works well or not. Very disappointed and do not recommend. Customer Service has been terrible.

I want to amend my review of the Therabrush Company. After writing a negative review out of sheer frustration, this company reached out to me, apologized for the confusion, made good on their guarantee and refunded my $ in full. I want to thank them for their customer support. Unfortunately the product wasn’t working for me, but it’s not to say others may have a different result. Thank you Therabrush for your attention to this issue.