Thera Hair Reviews | Read Customer Reviews of therahair.com

Thera Hair Reviews | Read Customer Reviews of therahair.com

Thera Hair reviews

43 approved reviews, newest moderated first

Lauren P.
Jun 20, 2025
Customer service went the extra mile
I ordered the Therabrush, but even before I received it, I decided I no longer needed it or wanted it. I immediately emailed the company. I reached out regarding a refund and received a prompt response, giving me the instructions to return the item in order to receive my money back. After I sent the item, I misplaced my receipt. I was supposed to send them the information they asked for from the receipt. After looking for the receipt for weeks, I finally decided to just reach out and see if they would help me. I’m so thankful that they took the time to use the basic information that I gave them and honor the refund within a couple of days of receiving my email. It was my mistake and they still went the extra mile to make it right for me. Great customer service.
Response from Thera HairJun 22, 2025
Very happy that we were able to help you! Don't hesitate to reach out if you have any questions or want to try TheraBrush in the future!
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A C.
May 27, 2025
I want to amend my review of the…
I want to amend my review of the Therabrush Company. After writing a negative review out of sheer frustration, this company reached out to me, apologized for the confusion, made good on their guarantee and refunded my $ in full. I want to thank them for their customer support. Unfortunately the product wasn’t working for me, but it’s not to say others may have a different result. Thank you Therabrush for your attention to this issue.
Response from Thera HairMay 29, 2025
Thank You! This review means alot. We know we have fallen short at times in the past, but we've put a lot of effort into improving our product and our service. I'm happy we were able to make things right for you. If you ever want to try our new 2.0 version TheraBrush, contact us for a full credit toward the new model! Thera Hair Support
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Amanda W.
Apr 8, 2025
Did not like my experience with company.
Did not like my experience with company.
Response from Thera HairMay 13, 2025
Hi Amanda, We’re truly sorry to hear about your experience and the delay with your order. After looking into it, we can confirm that your package was delivered on April 21st. That said, we completely understand your frustration with the delay, and we’re committed to making this right. Please don’t hesitate to reach out to our support team so we can personally assist you further. We’d love the opportunity to help resolve any remaining concerns. Thera Hair Support [email protected]
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Sigal
Mar 1, 2025
Scam
Scam! DO NOT BUY! Paid money. Never got it. No customer service! Only EmailWith Automated reply. BEWARE!!!!!!
Response from Thera HairMay 13, 2025
Hi Sigal, I'm very sorry we fell short on getting back to your email. Typically our email response time is under 6 hours. Occasionally they can go to spam inbox, but either way, we want to make this right. Please contact us at our new support email: [email protected] and we will help ASAP! Thera Hair Support [email protected]
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Britney C. S.
Feb 24, 2025
I love the the brush!!
I love the the brush. definitely works!! <3
Response from Thera HairMay 13, 2025
Thank you Britney! We are so happy you love the brush! We recommend you look into the new model we just released which is even better than ever!
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Claw
Feb 10, 2025
Absolute garbage
Absolute garbage! Took forever to receive it, then when I finally got it, it leaked water out the charging port. Contacted the company to return it, they won’t refund my money, they said they would send another one. I’m still waiting, haven’t received anything. I think cheap and scammy!
Response from Thera HairMay 13, 2025
Hi Claw, I'm so sorry that you had this experience and we want to make it right. We just released our NEW design TheraBrush which is even higher quality and fixed many of the issues of the previous model. Please contact our support so we can send you the new one! Thera Hair Support [email protected]
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Samantha
Jan 24, 2025
Ordered and never received
Ordered and never received, they refused to refund me or replace even with proof via photos/video the order was never delivered. DO NOT USE THEM, DO NOT TRUST A COMPANY that does that to their customers. They will not do the right thing and they will keep your money. Not worthy of 1 star.
Response from Thera HairMay 13, 2025
Hi Samantha, It seems we fell short here. We've worked really hard to re-vamp our customer service and are committed to making this right. Please contact us with your order details so we can process your refund immediately. Thera Hair Support [email protected]
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Fabienne
Jan 19, 2025
Scam! I ordered a brush and it was sent back…
I ordered a brush and it was sent back to the sender, I didn't get my money back. I am very sad. No customer service and I don’t have the product but paid for it. No recommendation! I gave 1 star because I couldn’t give less!
Response from Thera HairMay 13, 2025
Hi Fabienne, I am so sorry that your experience was less than you hoped. We know we've fallen short in some cases, but we're re-vamping our customer support and are committed to making this right! Please contact us with your order details so we can process your refund or send you our new model TheraBrush. Thera Hair Support [email protected]
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