Thera HairReviews of therahair.com

I love the concept/idea of this brush. I ordered one just before Christmas and started to use it and loved it, but very quickly the diffuser part of it stopped working. When I contacted the company, they told me to make sure that I only use their products and not any other essential oils; however, I was ONLY using the solution that came with the brush and that is all I ever used. I also keep the little diffuser part very clean. I constantly clean it with a Q-tip, but that didn’t help. So after some back-and-forth I had to send them a video of the product in use, which was very difficult to see the steam (or lack of steam), but I did it anyway, and they sent me a replacement item. I received that item on January 29, and low and behold by May it was not working anymore. The red light and Massage works fine, but not the diffuser. And once again, all I used was the solution that I PURCHASED through them!! They said since it has been 121 days, and their warranty is only 90 days they would not be sending me another one. After reading some reviews, I see that many people have had problems with the diffuser part. I wish I kept my old brush from a different company because it performed better. I guess I could still use this one for the red light but what a disappointment and waste of money now I have three bottles of solution here that I can’t even use.

I purchased item from them which did not work as described. I contacted them, they gave me instructions on returning the item, I informed them of the date of the return and included the tracking number but did not receive a refund. I filed a dispute with my credit card company which was declined based on therahair stating that I did in fact receive the item and the charge was not a duplicate charge. Neither of which I reported or disputed. My dispute was that i was promised a refund and did not get it. I was told that I did not request the refund withing 3-5 business days per their policy but the website states they have a 90 day return policy which I followed.

I have been trying to camel my subscription for months. The cancellation button on their website doesn’t work and their support emai says they will get back with me shortly and never do. Yet every month they send me their products that don’t work! Any suggestions?

Zero star. I ordered five as gifts for the holidays, received only one. I am still waiting for four more. Will be reporting this to the Better Business Bureau. This business needs to do the right thing or do not operate. Please do not get scammed, DO NOT PURCHSE.

If I could give them a zero I would. They have refused to cancel my membership and I’ve sent them over 10 emails requesting cancellation. My account is being drained of money for products I don’t use due to them not working. STAY FAR AWAY FROM THIS COMPANY, it’s a scam!!!

I ordered the Thera brush on November 1st and have received Nothing. I have sent no less than 7 emails to there support email and get the form email prompt in return. This is awful. I think it is a scam. So frustrating. Stephanie

No. Customer service. At all. Return instructions have been requested 5 times and I still haven’t received a response.

So far I am understanding the negative reviews. Beginning with Customer service and ending with a paid item that has a delivered stamp and yet I never received it. I have been back and forth with CS today and not once have they provided a tracking number or an alternate replacement with a different type of delivery other than USPS. I only get back emails that state it takes 6-12 hours for a response. Do better Thera Hair. I finally had to dispute this item with my bank since they purposefully would not provide a solution or tracking number. Beware of doing business with this brand. They are not trustworthy. I did not believe other reviews and thought that they were an exaggeration, but not until you are in that position do you not appreciate the warnings. Below is the email they sent me stating a delay in tracking number details. NEVER EVER have I heard of such a thing! TheraHair Support 9:51 AM (12 minutes ago) to me Thank you for your message and for providing the snapshot of your order number. I completely understand your concern. At the moment, the tracking information is still delayed in the courier’s system, which is why it hasn’t been updated yet. Rest assured, your order is still being processed, and we’re closely monitoring it to make sure it ships out as soon as possible. I’ll send you the tracking details right away once they become available. We truly appreciate your patience and understanding while we work through this delay.