Damaris
It looks like fraud - Update: I got the Thera brush after many many mails from my side half a year later…
It looks like fraud. My hairbrush has arrived according to the consignment number. But according to the DHL delivery person, the parcel was not addressed to me. I have not received anything and customer support is not responding. Update: I got the Thera brush after many many mails from my side half a year later…
Response from Thera HairJul 9, 2025
Hi Damaris, If your order says arrived but you did not actually get it, it's likely an address error, incomplete address on the order, or the postal service made an error. Rest assured, we are committed to resolving issues like this. Our customer support has a 6 hour response time, are you certain you emailed the correct support address? [email protected] Please reach out with your order details and we will send out a new order for you asap!