The Pros WeddingsReviews of thepros.com

This is an update on my previous review (below). After the bad experience we had, the Pros managers contacted us and offered to help with making the photos better. They offered to work on the photos and edit them to look better. Now, the photos are acceptable but still nothing can be done about the video. Altogether, I am happy they tried to satisfy their customer. So, while the Pros service is good, still you should do your own research on the professionals you choose. Not everybody’s job is good. My previous review: I don’t know where to start. We just celebrated our first anniversary but even after a year from the wedding, I still feel like crying every time I see my photos and videos. Our whole experience with the Pros was terrible from beginning to end. I can even say it has been a traumatic experience for me. We got our photographer and videographer from the Pros (Thank God we had our own DJ!). The first thing that hit us on the wedding day was how passive and uninterested the photographer and videographer were. They showed up with straight faces and very passive behavior at our door. Their behavior actually made us very uncomfortable throughout the night. They did not smile even once all night long!!! How can you show up at someone’s wedding and not smile even once! And I mean it when I say we felt very uncomfortable! We did not get ready in a fancy hotel room, nor we had an army of bridesmaids and groomsmen. We wanted everything to be simple. But the way they were looking around was like they were so unhappy to be there. After seeing their behavior, still we did not judge them. We thought as long as they do their job right, we are ok. But they were so passive all through the ceremony and party. These are not our ideas only. It is the idea of every friend and family member. At the morning brunch the next day, the first thing everybody told us was “what was wrong with your videographer and photographer? Why did you choose such passive people? Why did they seem so disinterested?” Anyway, after we got ready at home, they headed directly from home to church. We have no photos or video in the limo. We have never seen a wedding video without the limo footage! Once we entered the church and the ceremony started, I did not see the photographer and the videographer. I noticed they are standing at the back of the church. I was so confused because this was a catholic wedding meaning that we were facing the altar and I did not expect them to be standing at the back. I was so tempted to stop the ceremony and go ask them to move to the front of the church but of course I couldn’t. They both remained standing at the back of the church and never moved! (except once that the photographer came to the front for a few minutes because we specifically asked him to). After the ceremony, when we arrived at the hall for party, they were straight heading into the hall with no intention of having an outdoor couple shoot. We were like: wait a moment! How about our outdoor shoot? In every wedding photoshoot and videoshoot, the outdoor shoot is a big part of it. It is a must! They were like, OK, we will do it if you want!!! So, we did it but it was a disaster! Instead of finding good angles and suggesting poses, the photographer was just standing there. We were like: Should we take a photo here? How should we pose? What should we do? Tell us for God’s Sake!!! Anyway, having said all that, we still held a positive attitude and hoped that photos and videos will be good. But when we received the photos, we were sooooo shocked! Even I could do better than that!!! The photos in the house where we got ready are dark. The photos in the hall are the same. The outdoor photoshoot is a real disaster. We don’t even have some good photos to frame and put on the wall! The photos our friends and family took with their phones are much better. I called the Pros to complain. The manager, who reviewed my complain said I am wrong and the photos are perfect. He had a very bad attitude and talked as if I owe HIM an apology!!! When I said the photos are not comparable to wedding photos I have seen from other weddings and also on their own website and Facebook page, he said because they are edited. No, it is not. I have had several photoshoots before and I have seen my photos before being edited. They all looked beautiful. Apparently, if you want edited photos, you need to pay more. But the poses and the lightings are so bad, that no editing would fix them. When we showed the photos to our friends and family, they said: These are nice photos, but where are the photos from your photographer? We said: These are the ones. They were like: Are you kidding? These are professional photos? Unbelievable! Then we got the video. The video is a disaster too. It is a terrible color, dark, and of course poor angles. The video starts with very dark shots from us getting ready in the house (the room was not dark at all!). Then, just like the photographer, he rushed to the church. We have no videos in the limo. The Church video is a disaster. All throughout the ceremony, he had the camera on the stand at the back of the church. He did not move one inch. All you can see is our backs. When I told the Pros about it, he said that’s our protocol. He said you saw our sample video and you should have known they film from back of the church. The sample that I saw was not a Catholic ceremony. Bride and groom were facing each other, so it was OK to film from back of the room. I thought anybody with some common sense would know they should film from the front of the church in a Catholic ceremony. All my catholic friends and family have beautiful photos and videos from the front side of church ☹ but according to the Pros it is their protocol and the videographer could not deviate from it. So, basically, they don’t care about the differences between ceremonies. It is like mass production. They don’t see customers as individuals. They give the same service to everyone and will not customize it based on your needs. The video of the party is not any better. The hall was very bright (I personally asked the hotel people to increase the light because I wanted a bright hall) but the video is so dark and quality is low. The angles are terrible too. Instead of standing a little far and holding the camera up to have a view of the dancefloor, he was standing right beside the dancefloor. You can only see people passing and blocking the camera and you can hear people talking in the dance floor. The video is supposedly HD which is hard to believe. The videos my friends recorded with their cellphones are way better, both in quality and in angles. The videos we saw online were far better than what we got. The samples they put on their website and specially Facebook are very deceiving. Our disastrous photos and videos are not comparable to those samples at all. And after ruining your best memories, they talk to you unapologetically. According to the Pros, everything was based on their protocol and there was nothing wrong with what we got. Also, we showed the photos and videos to family and friends without complaining or saying anything (we just wanted to see their reaction and honest opinion). Everybody, and I mean everybody, said they were terrible!!! We have seen many wedding photos and videos from our family and friends’ weddings and I am telling you non of them are so terrible. We don’t even have a few good photos to frame and put on the wall. We are embarrassed to show them to anyone. We will regret it for the rest of our life. We have collected all the videos from friends and family and are planning to mix them together to make a good video of our wedding. We are also planning to dress up the same as our wedding day again and have a professional photoshoot so that we can have some good photos to create a wedding album since we are really embarrassed to show these photos to people. We could have paid $1,500 more and get a great package from a good studio. This is going to be the biggest regret of our life! Please, please, please do yourself a favor and spend couple of thousand more and get a good photographer and videographer. It is not worth ruining your memories. You can’t repeat your wedding day and you will regret it forever!

We found the Pros at a wedding expo near the Baltimore area. Denise gave us a good deal for 2 photographers compared to what we saw online. She even threw in some bonuses like a canvas and upgrade in the wedding album. We got to meet 2 of the photographers there. Initially we went with the first photographer, but Denise recommended Tom Flanders, who we ended up choosing. We didn't actually communicate with Tom again until a week or so before the wedding. We didn't meet again until the wedding day. He arrived with the second shooter on time at our venue. He was patient, took amazing pictures and suggested fun poses for the bridal party. The most impressive thing about Tom was that we literally got all our photos back in 5 days! I feel like that's unheard of. I went to a few weddings earlier in the year before our own, and they still hadn't received their pictures 4 months later. We were pleasantly surprised that we liked how we looked in at least 90% of the photos. (Sometimes we can be our worst critic). We were very happy we chose Tom and he shot excellent pictures that we will cherish for a lifetime.

I highly recommend looking for your wedding photographer on thepros.com. The site is super easy to use, and there are multiple options to choose from, from basic packages to more premium packages. I opted for a basic photo package, which included 8 hours of photography, a photo album, and more. It's a great value. And you get to choose your photographer. Each photographer has a profile page with examples of their work, so you can choose one based on their photography style and experience. It doesn't get any easier than that. The photographer I picked was Julie and she was awesome. Super friendly and accommodating. And best of all, the photos were beautiful. The customer service at thepros.com is also great. They're super responsive if you have a question or concern. If you're looking for simple professional wedding photography at a reasonable price, thepros.com is an excellent option.

We got married on Sept.15, 2018 and Millie was our photographer ,She was amazing ! Millie was very professional she went above and beyond what photographers normally do . Millie had our pictures posted for us four days after our wedding and we couldn't be more pleased with our photos . I would not hesitate to use the pros again in the future. Thank you Millie you are amazing !!! Mr. & Mrs Higgins

While we paid a fair price for our DJ, his performance was unacceptable. When he arrived at the venue, he smelled of pot. I asked him several times to his face if he was high and he said no. However, even with a list of our ceremony songs written in front of him next to each part of the ceremony, he was incapable of telling me what to play first. I asked him to walk me through the ceremony songs four times and he was unable to tell me what was happening and what songs he was playing. He would simply stare at me for 30 seconds and rub his neck. Because of this, our wedding planner hooked up her IPHONE to his speakers, and played our songs throughout the ceremony because he could not get any of it to work. On top of this, he played upbeat country swing during the chill cocktail hour (to which our wedding planner played music again), we had to have one of my groomsmen MC for the event because the DJ couldn't articulate or understand what was happening, he played my wife and I's first dance during dinner, and wouldn't play anyone's song requests during the dance portion except mine, but would have to unplug the music and put it in his phone to play special songs. The Pros did give us a 50% refund even though they don't normally give refunds, however they would not reimburse more even though we were not delivered almost anything that we paid for. Overall we are extremely disappointed, and as a professional videographer and musician who has performed at and filmed weddings, I am very disappointed and unimpressed with their services and refusal to return more than 50% refund given the circumstances. It was unprofessional and embarrassing not only for their company, but also as professionals.

Amazing company to book with they were reasonably priced you can build your own package, they have great communication they went above and beyond .their services were just great I absolutely loved my wedding photos they came out better then I could ever imagine ! my photographer was very nice professional her name is Cher you can’t go wrong with this company’s dedication to serving you on your big day they pulled through 100% I’m very satisfied thank you

I loved their service and the price was so reasonable too. They were flexible with the time and the photographer took as many pictures that I requested plus added her ideas for other great pictures as well. Highly recommend to use.

The Pros was such a convenient, affordable option for us. If you’re looking for a site with a great selection of photographers/videographers, they have them! We opted to have two photographers at our wedding and they were both professional and took beautiful photos. Communication with the photographers and The Pros director was always available and they were happy to answer the many questions we had. We will be recommending The Pros to our friends and family!