The Pros WeddingsReviews of thepros.com

The Pro’s played the music for our daughters wedding and did a fabulous job with choice of music for everyone. The problem, the music was so extremely loud for the area, which was a nice size room but still extremely loud and never a break. They should know how loud to play music for a wedding knowing there are elderly people. Even the younger people were saying it was too loud. Other than that, maybe a few more slow dances but perfect.

This is an update on my previous review (below). After the bad experience we had, the Pros managers contacted us and offered to help with making the photos better. They offered to work on the photos and edit them to look better. Now, the photos are acceptable but still nothing can be done about the video. Altogether, I am happy they tried to satisfy their customer. So, while the Pros service is good, still you should do your own research on the professionals you choose. Not everybody’s job is good. My previous review: I don’t know where to start. We just celebrated our first anniversary but even after a year from the wedding, I still feel like crying every time I see my photos and videos. Our whole experience with the Pros was terrible from beginning to end. I can even say it has been a traumatic experience for me. We got our photographer and videographer from the Pros (Thank God we had our own DJ!). The first thing that hit us on the wedding day was how passive and uninterested the photographer and videographer were. They showed up with straight faces and very passive behavior at our door. Their behavior actually made us very uncomfortable throughout the night. They did not smile even once all night long!!! How can you show up at someone’s wedding and not smile even once! And I mean it when I say we felt very uncomfortable! We did not get ready in a fancy hotel room, nor we had an army of bridesmaids and groomsmen. We wanted everything to be simple. But the way they were looking around was like they were so unhappy to be there. After seeing their behavior, still we did not judge them. We thought as long as they do their job right, we are ok. But they were so passive all through the ceremony and party. These are not our ideas only. It is the idea of every friend and family member. At the morning brunch the next day, the first thing everybody told us was “what was wrong with your videographer and photographer? Why did you choose such passive people? Why did they seem so disinterested?” Anyway, after we got ready at home, they headed directly from home to church. We have no photos or video in the limo. We have never seen a wedding video without the limo footage! Once we entered the church and the ceremony started, I did not see the photographer and the videographer. I noticed they are standing at the back of the church. I was so confused because this was a catholic wedding meaning that we were facing the altar and I did not expect them to be standing at the back. I was so tempted to stop the ceremony and go ask them to move to the front of the church but of course I couldn’t. They both remained standing at the back of the church and never moved! (except once that the photographer came to the front for a few minutes because we specifically asked him to). After the ceremony, when we arrived at the hall for party, they were straight heading into the hall with no intention of having an outdoor couple shoot. We were like: wait a moment! How about our outdoor shoot? In every wedding photoshoot and videoshoot, the outdoor shoot is a big part of it. It is a must! They were like, OK, we will do it if you want!!! So, we did it but it was a disaster! Instead of finding good angles and suggesting poses, the photographer was just standing there. We were like: Should we take a photo here? How should we pose? What should we do? Tell us for God’s Sake!!! Anyway, having said all that, we still held a positive attitude and hoped that photos and videos will be good. But when we received the photos, we were sooooo shocked! Even I could do better than that!!! The photos in the house where we got ready are dark. The photos in the hall are the same. The outdoor photoshoot is a real disaster. We don’t even have some good photos to frame and put on the wall! The photos our friends and family took with their phones are much better. I called the Pros to complain. The manager, who reviewed my complain said I am wrong and the photos are perfect. He had a very bad attitude and talked as if I owe HIM an apology!!! When I said the photos are not comparable to wedding photos I have seen from other weddings and also on their own website and Facebook page, he said because they are edited. No, it is not. I have had several photoshoots before and I have seen my photos before being edited. They all looked beautiful. Apparently, if you want edited photos, you need to pay more. But the poses and the lightings are so bad, that no editing would fix them. When we showed the photos to our friends and family, they said: These are nice photos, but where are the photos from your photographer? We said: These are the ones. They were like: Are you kidding? These are professional photos? Unbelievable! Then we got the video. The video is a disaster too. It is a terrible color, dark, and of course poor angles. The video starts with very dark shots from us getting ready in the house (the room was not dark at all!). Then, just like the photographer, he rushed to the church. We have no videos in the limo. The Church video is a disaster. All throughout the ceremony, he had the camera on the stand at the back of the church. He did not move one inch. All you can see is our backs. When I told the Pros about it, he said that’s our protocol. He said you saw our sample video and you should have known they film from back of the church. The sample that I saw was not a Catholic ceremony. Bride and groom were facing each other, so it was OK to film from back of the room. I thought anybody with some common sense would know they should film from the front of the church in a Catholic ceremony. All my catholic friends and family have beautiful photos and videos from the front side of church ☹ but according to the Pros it is their protocol and the videographer could not deviate from it. So, basically, they don’t care about the differences between ceremonies. It is like mass production. They don’t see customers as individuals. They give the same service to everyone and will not customize it based on your needs. The video of the party is not any better. The hall was very bright (I personally asked the hotel people to increase the light because I wanted a bright hall) but the video is so dark and quality is low. The angles are terrible too. Instead of standing a little far and holding the camera up to have a view of the dancefloor, he was standing right beside the dancefloor. You can only see people passing and blocking the camera and you can hear people talking in the dance floor. The video is supposedly HD which is hard to believe. The videos my friends recorded with their cellphones are way better, both in quality and in angles. The videos we saw online were far better than what we got. The samples they put on their website and specially Facebook are very deceiving. Our disastrous photos and videos are not comparable to those samples at all. And after ruining your best memories, they talk to you unapologetically. According to the Pros, everything was based on their protocol and there was nothing wrong with what we got. Also, we showed the photos and videos to family and friends without complaining or saying anything (we just wanted to see their reaction and honest opinion). Everybody, and I mean everybody, said they were terrible!!! We have seen many wedding photos and videos from our family and friends’ weddings and I am telling you non of them are so terrible. We don’t even have a few good photos to frame and put on the wall. We are embarrassed to show them to anyone. We will regret it for the rest of our life. We have collected all the videos from friends and family and are planning to mix them together to make a good video of our wedding. We are also planning to dress up the same as our wedding day again and have a professional photoshoot so that we can have some good photos to create a wedding album since we are really embarrassed to show these photos to people. We could have paid $1,500 more and get a great package from a good studio. This is going to be the biggest regret of our life! Please, please, please do yourself a favor and spend couple of thousand more and get a good photographer and videographer. It is not worth ruining your memories. You can’t repeat your wedding day and you will regret it forever!

Our photographer Tom was amazing! Just make sure you read your contract carefully. It is very hard to make changes to your contract and we ended up paying for services we didn't need/use because of health related reasons.

The customer service team at the Pros is timely and professional. When I received the raw footage and wasn't happy with certain aspects, I had in-depth, personal phone calls that helped answer various concerns of mine. They were also very accommodating in terms or being willing to work around a deadline that had passed, which I really appreciated. However, I still do feel that the Videographer's technique, professionalism and dedication to capturing the day in a creative, personal, eye-catching way was not what I was hoping for. I'm sure this doesn't apply to all videographers associated with The Pros, but we were disappointed in our personal choice. For example, there is not a clear shot of me coming down the aisle because of the positioning of the camera. I was also really excited to have those fun, spontaneous moments between people throughout the day and on the dance floor captured up close and personal. Instead, for example, most of the dance party (which was a huge part of the night) is captured from one, far away angle that is not interesting or engaging. There are so many beautiful shots he could have gotten at the Denver Botanic Gardens with the Chihuly glass exhibit amongst the scenic space, which are lacking in the raw footage. The various specifications and "feel" I wanted, which I discussed with my videographer, were generally overlooked. I'm currently waiting on the edited version, and hope that I am more pleased with the editor's ability than the videographer.

Everything was mostly fine with the Pros. I don't think it was the company specifically that was an issue, but the lady I had to work with was HORRIBLE. She would rarely return calls, and we kept missing each other. However, the photographer and the DJ we got through the Pros were WONDERFUL! But when we decided to add on a videographer, things got really messy. The lady coordinating everything said she would get us a videographer, then when trying to confirm with her about the videographer (and her not getting back to me for a long time) she finally responds ( a few days before the wedding!!) Saying that she was sorry and never got the message to get the videographer. But when we tried to contact her again, she had been fired or something along those lines, and long story short, we never got a videographer. It was extremely disappointing. We had a family friend just film the ceremony with his camera...but it's not the same. He never got video of all of us getting ready, or the reception...I know it doesn't change the fact that we still got married. But it was a major let down and really frustrating to have to go through this situation and add so much more stress to the wedding because of it. I think we just got a bad apple of the group with working with the representative we had. I don't really blame the Pros for this issue. But it definitely left a bad taste in my mouth...just like any bad apple would...

We were so pleased with the follow up services from The Pros! After our wedding we received a follow up call which made us feel appreciated! The company really cares about each individual wedding and tries to provide a unique experience for every bride.

I was excited to select The Pros because the price was so reasonable. I guess you get what you pay for. The photographer we selected said he would do some posed pictures as well as candid shots. I had barely any candid or artistic shots. As a matter of fact, there were very few pictures of my husband and me together. Most of the shots were posed family portraits. I asked the videographer to be sure that he taped by 98 year old grandmother. I wanted to have her voice on film for years to come. As I watched the video, he did not have one shot of my grandmother. Instead, he filmed random people. He knew where my family was seated and I do not know why there was not more footage of my immediate family on the video. Once the pictures were posted on line, the link would not work. For several months, I could not share the online album with friends or family. Also, I received the final video that was not edited as I requested. I had to contact customer service to have it resolved. Overall, the service was mediocre and I wish I had spent more money on my photography and videography.

They did a good job, photos that were taken turned out nicely. My photographer didn't have a lot of ideas so we came up with some and they turned out. They did show up a little late so I didn't get as many photos of the guys as we would have liked. They were professional and nice.