The Pros WeddingsReviews of thepros.com

Working with The Pros/ American Wedding Group has been a complete nightmare that I regret so much! I booked them for my wedding photography, videography, DJ, up-lighting and photobooth. Having never communicated with the professionals directly, I decided to reach out to them several weeks before my wedding to introduce myself, at which point our photographer (who was booked more than 2 years prior) notified me that she was working another wedding 100 miles away from my own on that same day. Shocked and stressed out, I reached out to The Pros to find out what is going on and was told that someone would call me back ASAP. I did not hear back until 2 days later when I was sent an email apologizing for “the confusion” and offering me what ended up being one terribly unprofessional option as a replacement as he was not able to “convince” any other photographers to work my wedding. I could not imagine having spent tens of thousands of dollars on my special day and then having a complete amateur photograph my special day so I was forced to find the only other photographer I could find who was available on my wedding day, which cost me an extra $1,100 from the amount refunded to me, an added expense I never would have incurred with a professional photographer. I asked The Pros to pay this difference to the photographer as this stressful error 6 weeks before my wedding was THEIR fault, but Hugh was completely awful and rude and kept yelling at me in a condescending way and telling me this was my problem to fix. He repeatedly blamed the photographer and took no responsibility even though she had told me that she informed them in writing that she was no longer working for them months prior. The photobooth was a DISASTER! It did not work properly and the wedding guest had botched photos that were printed on a regular 4x6 print with no special customization allowed as you would see on a regular photobooth offered at all weddings these days. The photobooth machine looks like it was from the 80’s and the guy who managed it gave all of my guests the creeps and he videoed all of them taking photos and took pictures of my guests on his phone, which was very creepy. The videographer who was paid for 8 hours did the bare minimum and left half an hour early even though he was paid for the night and ended up missing the final dance and the Hava Nagila, which was some of the most memorable parts of the nights for myself and our guests. After receiving the raw footage, it turns out he filmed less than an hour out of his 8 hours of paid videography and missed so many crucial moments of our wedding. When I reached out to The Pros about this issue, they ignored it and didn’t offer any resolution. The editor of the videos is terrible and did not do half of the changes we asked of him, we ended up needing to pay someone else to edit our wedding video. We had a perfect wedding day with the only exception being the services provided by The Pros. My suggestion would be to avoid The Pros at all costs, the way Hugh spoke to me should not be the way anyone is every spoken to, I hope his company goes out of business. Rude owner, stressful experience, unprofessional pros, ended up having to spend more money than I was originally quoted, and I will unfortunately never get my day back to re-experience this properly. Wish I never found this website! I would like to add edits because of the lies presented in the response below. 1) If my delays due to COVID were not workable for the pros, I should have been notified. Instead, I was assured that my wedding date changes don’t change anything in my contract and don’t change the professionals I’ve selected. 2) I was NOT offered 5 replacement photographers! The pros was only able to offer me one that was available that was completely unprofessional. 3) I did not make a demand for $4,200. I wasn’t even given a refund for several services that were not provided including video editing that The Pros was not able to complete after over a month of back and forth and premium song choice payments that I paid for even though both songs weren’t used. 4) none of the response below is an apology, it is a sad excuse for running an unprofessional and shady company. In a call this week, I was basically told that you get what you pay for, meaning The Pros is cheaper than other providers because their professionals aren’t very good. They don’t advertise themselves as an affordable subpar service, but essentially that is what their owner says they are. Read the reviews on other sites before trying to work with these guys who will rip you off and then spend hours of pointless calls trying to manipulate you. If I can save even one bride or groom from having the awful experience I had, I feel that my review served a great purpose.

ATROCIOUS customer service! Take your business elsewhere! We paid over $1200 for a wedding photo package, providing the photographer with a list of pictures we wanted ahead of time. We received a pack of photos that COMPLETELY LACKED over half of what we asked for, including a FIRST KISS, groom with parents, bride with bridesmaid, etc. Routine stuff! We’ll never get those memories back! Customer service agreed that the service was unacceptable but did nothing except promise that more photos would be uploaded. When that didn’t happen, we requested a refund. We were then forwarded to the VP of Production. He was supposed to follow up with us but didn't. So we contacted him, and it appeared he barely looked over our photos or complaint because he said he didn't know what was missing. He felt that the issue wasn't the company's fault, and said maybe it was that the photographer had insufficient time or a wedding coordinator changed plans. We didn't even have a wedding coordinator! Our simple ceremony had only 30 guests, and the photographer left before he used up all the time we paid for! Somehow the company “found” more pictures to upload, but our list was still only about half fulfilled as most of the new additions were clearly reject pictures (photos of my two year old’s feet, pictures of people’s backs, etc.) The VP ignored our refund request, and instead said essentially that they could photoshop people in and out to make things work, or else give us a one hour photo session to make up for it. Seriously? We had family in from all over the country for our wedding and you want to make up for it with random family photos taken on a Tuesday or some photoshops? Satisfaction guarantee is a lie, and now we’re looking for a lawyer. Don’t trust your memories with these people.

We payed top price for a DJ that has never done a full wedding forgot the microphone. My wedding coordinator’s husband had to run out and get a microphone. Played full songs didn’t mix. Management has not yet resolved this issue. Please don’t waste your money. Very disappointed.

While we paid a fair price for our DJ, his performance was unacceptable. When he arrived at the venue, he smelled of pot. I asked him several times to his face if he was high and he said no. However, even with a list of our ceremony songs written in front of him next to each part of the ceremony, he was incapable of telling me what to play first. I asked him to walk me through the ceremony songs four times and he was unable to tell me what was happening and what songs he was playing. He would simply stare at me for 30 seconds and rub his neck. Because of this, our wedding planner hooked up her IPHONE to his speakers, and played our songs throughout the ceremony because he could not get any of it to work. On top of this, he played upbeat country swing during the chill cocktail hour (to which our wedding planner played music again), we had to have one of my groomsmen MC for the event because the DJ couldn't articulate or understand what was happening, he played my wife and I's first dance during dinner, and wouldn't play anyone's song requests during the dance portion except mine, but would have to unplug the music and put it in his phone to play special songs. The Pros did give us a 50% refund even though they don't normally give refunds, however they would not reimburse more even though we were not delivered almost anything that we paid for. Overall we are extremely disappointed, and as a professional videographer and musician who has performed at and filmed weddings, I am very disappointed and unimpressed with their services and refusal to return more than 50% refund given the circumstances. It was unprofessional and embarrassing not only for their company, but also as professionals.

I originally heard about the pros while attending a bridal fair and I knew from the beginning that I wanted to spend a good chunk of my wedding budget on photos because who doesn't want to be able to share their wedding photos for the rest of their lives right? Well, booking with the pros was a huge mistake and was a HUGE headache for months prior and following our wedding day. From start to finish our experience with the pros was, for lack of better terms, completely dissatisfying. We would have been so much better off taking our deposit fee as a loss and booking our photography package with a completely different vendor. Our experience started off with a representative calling and haggling me ALL DAY LONG everyday from the time we gave them our information at the bridal fair until we decided if we wanted to book with them. It took a lot of time and thought because we knew this was one of the most expensive purchases we had to make for the wedding. We finally came to the conclusion that even though the rep that would not stop calling was super annoying, the company was said to be the best, we were going to give it a try. So when I called back to put the deposit down and go along with the process, they told me that the rep that had been calling me non stop was no longer with the company. I instantly thought well duh, no wonder why. So then I was assigned another rep, while all of this was happening, the company failed to mention that we needed to choose the photographer that we would like to book from their website portfolio. So we went months and months of no communication at all, until we got an email stating that as it stood at that moment, we didn't have a photographer. Well when I called to talk with the rep to let her know that no one ever mentioned that we needed to choose a photographer, she told us to look on line on the website and there would be portfolios that we could look at and choose from there. When we went online to take a look, the page stated that there were no available photographers for our date. I called our rep back and asked her if we could get our deposit fee back because there were apparently no available photographers for our day. She told me no, that the deposit is strictly non refundable but that she would "find" someone to assign to us. So at that point we felt very stuck in the situation. The photographer that got assigned to us did not have a portfolio for us to look at (if she did, it was no where to be found on the website) so we were going into this blind pretty much. Shortly after that, we got another email stating that the new rep we were working with was also no longer with the company and we had someone new assigned to us. Our day was getting closer and closer and we still hadn't heard anything regarding our photographer or anything (but they sure did make sure to get in contact with us before our payment was due to remind us). So a couple of months before our day I called to get some information on the photographer who was assigned to us and of course the rep who was assigned to me was not available so I spoke with someone different regarding what we were looking for as far as our wedding vision and I was told that we would hear from the photographer a few weeks before the event. We did end up getting a call from her and she seemed okay when I spoke with her on the phone but nothing could have prepared me for how she was when we met her on our day. On our wedding day, it was an extra $100+ per hour to have the photographer with me while myself and my bridesmaids had our hair and make up done and I was NOT happy with the service thus for so I chose not to pay for the extra time and we just took out own pictures. When our photographer, Maddie, got to the hotel she was very hyper and kind of could not stand still and after taking some photos, she asked me if I wanted her to head to the venue to take some photos there. So she left and I headed there shortly after. When I got to my venue, she was there kind of roaming around and eventually ended up in the area that I was getting my dress on in. We had an amazing videographer take our video for the day and obviously lots of other people working the wedding as well. The photographer was SO rude to our videographer it almost made me want to fire her on the spot. She asked in front of ALL our guests(aloud but "to herself") in the middle of me walking down the isle if we got our videographer from Craigslist and would roll her eyes anytime he was getting a shot of something. She carried that attitude and unprofessionalism with her all night long. after the ceremony while we were taking pictures outside, she was so pushy and panicky about getting the photos that she started to make me flustered and anxious and I had to walk away from her and tell her we could finish the photos inside. When the reception started, She was on the dance floor dancing with my guests more than she was taking pictures and when she was taking pictures, they were ALWAYS off centered, way to bright and there was absolutely zero attention to little details (i.e. spreading out the train on my dress and spreading out my cathedral vail). She gave my mom attitude when she was asked to take photos of the candy buffet because she stated she had already done it, but when she took photos of it to begin with, the table was not complete. So my mom was just trying it have photos of the candy table complete and she made sure to give my mom a hard time. She told my husband numerous times that she wanted to get pictures of him and some of his family members so he would step away to grab them and she would be no where to be found when they were ready. A big chunk of the photos she took of my guest are so bright and seem like they are beyond the point of help from editing. She was too busy dancing inside with my guests to stay outside and take pictures of our send-off. When I tried to bring our concerns to the pros, I had to play phone tag with someone for months and then guess what happened? HE WAS NO LONGER WITH THE COMPANY! We once again began dealing with someone new for our concerns and played phone tag with that rep for months and then out of nowhere we got an email stating that the rep who was helping us was assigned to a new project so we would now be dealing with the VP of the company. When I spoke with him, I told him EVERYTHING and all that he told me was that the photos are in their raw state and that if we gave them a chance and let them edit them and put them in the album that we wouldn't be disappointed and offered me an upgraded album for the inconvenience of our photographer. I am sorry but I can't even pick out a handful of photos I actually like at all, let alone a whole "upgraded album". I told him the upgraded album didn't seem like enough because we were discouraged enough to not even be interested in the album anymore. His next suggestion was that he could give us a refund of a little under $300, because that was the amount of the upgraded album. I settled with that. It has now been over a month since we decided on the refund and we still have received nothing. At first the check went to the wrong address, so I called and was told that it would be reissued. Never received it. Then I got another email stating that the VP just found out that the accountant has been on vacation and that I wouldn't get the refund check for another week when he gets back. It has now been over a month and my faith in this company is 100% gone. All the VP can say is "please accept my apology" but that doesn't help the situation when from the very beginning our experience has been so disappointing and unprofessional. I had such high hopes for this experience and I can tell you now, about a year after giving my deposit fee and about 5 months after my wedding, that booking with this company was the biggest mistake we made. Do yourself a favor and consider a more professional photography company so you don't spend thousands on an experience that wasn't even worth a dollar.

We booked out photographer with the pros about 8 months before our wedding. About 2 months out from the wedding, we got a message stating that our photographer was no longer willing to do our wedding and we would have to choose another. We hadn't really been impressed with the other photographers work so we weren't thrilled about having to settle for someone we didn't really want. But after contacting their management and being told that no refund would be given and we were stuck, we selected a second photographer. A couple weeks went by and we received another message stating that the second photographer we chose was not available for our wedding date, even though we had been provided a list of "available" photographers. So we had to choose yet a third photographer. By this point we were incredibly unimpressed with the level of customer service and professionalism we received. We were in the final countdown until our wedding with only weeks left and the thousands of dollars we spent on getting a good photographer went to our 3rd choice in quality. The pros offered some small accommodations which summed up to a couple hundred dollars of services/ goods. And after all that, we are incredibly dissatisfied with our photos. They aren't centered, the lighting is awful, they didn't bother to check the backgrounds of the pictures which had people and trash in them, we look unhappy with the dark lighting, they didn't take all of the photos we asked for in our list of poses (a complete waste of our time putting it together) including pictures of just the bride in her wedding dress which is a rather monumental photo to take at weddings. They left before we did our send off so we have no pictures of that at all, and I had to continue to tell the photographer to zip up his pants as his fly kept coming undone. Take our advice, stay away from this joke of a company.

What a disaster from start to finish. It has been such a mess from day one. The whole reason we went with the pros was because davids bridal recommended them and it was a one stop shop for everything. oh, please, don't make the mistake that we did. Our DJ destroyed our wedding with no announcements, his cell phone notifications going off during the ceremony on loud speaker, unorganized, no care attitude, none of the correct music including the song I walked down the aisle to! Plus they charged us an extra 100 dollars for extra equipment he claimed he needed to destroy the whole thing. thepros didnt get any of our orders correct and I was constantly chatting with an agent online or calling customer service and nobody ever knew what was going on. our wedding video was mostly shaky and blurry. this is only a few of the multitude of things that were destroyed by this company. really made our families so very sad.

I have gone back and forth on if I even wanted to waste my time writing a review. I am not one to write bad reviews as I work in the wedding industry and know somethings just can go wrong. Well after now having to edit my own video and album that was put together for me, it has taken me over the edge on how absolutely terrible this company has been to work with. I highly recommend any bride/groom looking for photographer or videographer to higher someone independent, they may be a little more expensive but they will give you the personal service you deserve. Pro's, provided me with terrible service from start to finish. It always took me a handful of call or emails to get in touch with my representative to discuss details of my wedding. So many things went wrong... they set me up with a 2nd photographer that had no business being at my wedding taking pictures. I could not use one photo as it looked like a 6 year old went around snapping photos, not putting any care or time into it. He made my guests feel uncomfortable by going up and flashing in their face, he was going to the bar drinking on the job and at the end of the night proceeded to bug my husband and I about payment after I told him prior to let me know how to pay him because we would not be doing that at the wedding. See some example photo's below.... these were what I had to work with. Had no pictures of me and my father dancing or groom and mom as well as so many other photo's were missed. When we went outside to get sunset photo's he spent more time confused on how to position us that we just gave up because we were wasting time from dancing and spending time with family. After then following up with the company on my disservice of the service and quality of photo's i received. All I got was an Im sorry and we will upgrade your album to your package. Well first off... I couldn't even pick enough photo's I liked to do the album I had, why would upgrading my album to get more photo's satisfy me. Then last and most frustrating part of all this. I HAD TO EDIT MY OWN VIDEO AND ALBUM. Never have I heard of this... you go and book an independent photographer/videographer and they put there time and special touches in making you and amazing video and album. I had to edit what looked like it was computer generated with multiple duplicates of photo's and clusters of pictures on one page. JUST STAY CLEAR OF THIS COMPANY! Not worth the money, Have no idea how they are still in business. The only good thing I can say about them is my main photographer was amazing (I got lucky), she however was 7 months pregnant and i just could not ask her to stay all day, which is why I asked for a second to cover the 2nd half of my wedding. I wish I would have just paid her extra on the side so that I would have gotten quality pictures. I even received eye rolls from other vendors when I told them who was doing my photos'/ videography. They offer no personalized service. You are just a number to them... once they get your money say good bye to getting what you paid for. Below are example of the quality of photo's I received. Yes, I am fully aware when you get pictures done you are guaranteed to have bad ones, thats a given. But they were all bad. He literally went around just snapping his camera not even looking or pausing to capture the moment. No effort or care was put into his work. So many moments I asked him to capture, like my mom and her dad, not one of them did he get with them looking at the camera. I could go on and on about this, it was just terrible. I will never get these photo's/moments back so I just have to be thankful for the pictures I did get for my ceremony and early photos with my first photographer.