ThePhotoStickReviews of thephotostick.com

2.5555 reviews
Appliances & Electronics
South Colorado Avenue 225, Haxtun, Colorado

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ThePhotoStick

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About ThePhotoStick

Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.

ThePhotoStick (thephotostick.com) has 555 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.

Also known as: thephotostick.com
Website: thephotostick.com
Category: Appliances & Electronics
Location: Haxtun, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 65% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ThePhotoStick reviews

Showing 325 reviews with 1 star · Clear filters

Payne H.
Mar 29, 2024
They make it very difficult to get a…
They make it very difficult to get a refund for their product. It does not work.
Response from ThePhotoStickApr 1, 2024
Hello Payne Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated. Thank you. Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Very D.
Mar 21, 2024
Extremely poor customer service
I am extremely disappointed in the lack of customer service I received. Ghine was unhelpful, inconsistent, and lacked the ability to provide a solution to my request. It seemed as if I was talking to an AI bot instead of an actual human. I would actively advise any future customers of this company to save your time, energy, and money.
Response from ThePhotoStickMar 22, 2024
Hello Thank you for reaching out today! I have sent a request for more information, so I can personally assist you. Please click the website link below to be connected to our Support Center and request to be connected directly to me (Rachel P.) and I will gladly assist you further to come to a resolution. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated. Thank you. Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Graham H.
Mar 7, 2024
I have been trying to unsubscribe from…
I have been trying to unsubscribe from your company (10 times a day for the last 4 months) with not even the slightest hint of it being done. I have purchased your photo stick good idea but it has its problem's. NOW CAN YOU UNSUBSCRIBE ME FROM YOUR MAILING LIST OR DOI HAVE TO TAKE IT FURTHER
Response from ThePhotoStickMar 14, 2024
Hello Graham Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Herbert C.
Feb 27, 2024
Photostick experience
I connected it to my computer (iMac) and it took a long time to backup 58 GB (about 12 hrs). When I tried to use it for my iPad it didn’t work. It did not connect and I tried everything believe me. And same story for my I-phone; no connection. Very disappointed!
Response from ThePhotoStickFeb 28, 2024
Hello Herbert, Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Alexander Barko J.
Feb 19, 2024
Total junk Omn iphoto Stick 64
Total junk Omn iphoto Stick 64 never workrked only flashed red in Iphone14 or HP pc
Response from ThePhotoStickFeb 20, 2024
Hello Alexander Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
eileen C.
Feb 13, 2024
only partly copied files and then stopped working
I purchased two omni 4.0 photosticks as Christmas gifts. Neither of them worked. They copied some files and then just stopped working without finishing the job. I contacted customer support and it took them one hour while I waited for them to come up with a solution which they never did. They sent me one replacement which also did not work then told me I could not return the ones I originally bought as 30 days had passed. I am out $179 for two worthless items.
Response from ThePhotoStickFeb 14, 2024
Hello Eileen Thank you for reaching out today. Unfortunately, when you contacted us, you were already past your return period and this is why you were offered a replacement, as you no longer qualified for a return for refund, as per our return policies. Please reach out to our support center and ask for me (Rachel) and I will work with you further on this matter to get a resolution for you. Thank you Rachel Customer Relations Director PrairieIT. ThePhotostick
Dan S.
Feb 11, 2024
Expensive Thumb Drive with worthless app
The truth is that the PhotoStick is nothing more than an overpriced thumb drive with an app. There is apparently one for Windows PC's and another for Apple products. Biggest difference is that the format on the thumb drive in not compatible between the two. When it works, the app does not find photos in the cloud (iCloud, Google Drive, DropBox, etc). Seems to do a fair job finding photos and videos on the hard drive. The organization they boast about is not automatic and there is little, if any, documentation on it. If you call Customer Service they reluctantly agree to send a replacement as the standard "fix" for all problems. They did send me instructions on requesting a "RETURN AUTHORIZATION" however they do not ever respond to the request. Buyer Beware!
Response from ThePhotoStickFeb 12, 2024
Hello Dan Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Rayne J.
Feb 11, 2024
Terribly difficult to use
Terribly difficult to use, with no real way to control the device. Terrible software engineering. I wont be using this device anymore and will never buy another
Response from ThePhotoStickFeb 12, 2024
Hello Rayne Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

ThePhotoStickReviews of thephotostick.com

About ThePhotoStick

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