ThePhotoStickReviews of thephotostick.com

I have ordered my Photostick on the 16th of October 2018. Written numerous e-mails to their customer support. I received the same generic e-mail every time. Stating they can't track the parcel as soon as it leaves the USA, then suddenly they say the courier driver said he delivered it, then again it must be at a Post Office in my country and the last one states it's out of their hands if it leaves the USA, I must try and follow it up myself. I am fed up, paid over $200 for my order and NOTHING. Please don't order ANYTHING from them!

This is a total rip off!! I ordered the 64Gb in November and it took 50 days to get to me in Ireland. I followed the instructions and left it to download the photos on my Mac computer. It took almost 4 hours and told me it was a successful download of 7182 photos however when I clicked on the list there were no photos to view. It also shows capacity used 1% and when I click on View Logs it is blank!!! They have some nerve to say in their Terms & Conditions that they will not refund anyone after 30 days from the time it was shipped!!! So tough luck that it is faulty and they couldn't care less!!!!

A complete waste of money and my time. Firstly I was sent 2 x 64GB instead of the 2 x 128GB I ordered. Then when I wrote and said that I wanted 2 x 128GB and would return the 2 x 64 GB. I emailed 4 times with only an initial response that my email was received and that they would be in contact. Eventually I found a returns email and I was sent out 1x 128GB but no option for the other 128GB or to return the 2 x 64GB. Trying to make the most of it - I found out all three sticks didn't do as they were advertised to do - They didn't remove doubles, didn't save the photos in any logical order and were not as fast as they were advertised to be. I put the 128GB in my computer and pressed GO - instead of 20mins later, it was 4 days later (and with the screen saver turned off to make things quicker and the downloading continuous) only 76% of the downloading was completed - Then the wifi dropped out. I started again and it got back to where it was and again the downloading stopped. I tried again to complete the download and it reads that there is an error and no application is available. There is no 'GO' tab. Through PayPal I have been reimbursed but that is not the point. I really wanted to back up my photos and I lost a lot of time downloading. The stick is full of continuous repeats wasting space that the whole content of photos should have but didn't fit. I don't trust what I managed to fit on the 64GBs as being complete with my photo library and the 128GB is not allowing me to reload. If I didn't request a PayPal investigation I doubt very much that I would have had a response from the company or that any money would have been reimbursed with the 30 day money back. I am very disappointed and too scared to order from another company so unfortunately can't back up my photo library

Wouldnt even give this company a 1 star. I ordered 3 of them back in Nov. Never received them but was billed on my credit card. No way to reach them. Tryed emailing them and you just get is a generic response. SCAM!

Warning....do NOT trust this company. I ordered on Dec 18. Received a shipping notice AND my account was charged on Dec 20. When I track the package, it states that the package hasn't even made it to a UPS Facility. I contacted customer service 2 weeks ago to inquire about it and have received no response. These were supposed to be Christmas gifts, so at this point I just want to cancel, but it is like this scam company doesn't even exist.

The Photo stick downloaded about 5,000+ photos but the main problem is all the best photos (That I put on Face Book) are in various folders (several years worth) named Fav 1, Fav 2 etc.in each folder. The photo stick only picked up one of each photo (there might have been 100) because of the name. Also, as if that's not bad enough, it just dumped all 5,000+ in a Hugh file in no order or of any type of organization, and it's hard to navigate because its a big file and moves very slow. When I tried to delete a block of photos, instead of deleting them, it copied them making an even bigger mess. When I emailed customer service this past Thursday they sent an automatic response (Friday 11th Jan 2019) that I have a ticket that has been created, but I have not heard from them since... Also, the Video part of it did not work at all and I kept getting a message that it couldn't play the videos it uploaded. I later learned I might not get a refund because it had to be unused to get a refund, and it's used for a week or so. If I can't reach customer service (email only, no phone or chat) then I guess I wasted $85 on this PIECE IF GARBAGE!!! Plus wasted my valuable time.I'd give it negative stars if I could... Maybe they will do the right thing and refund my money.

I tried for two weeks to get a responce from these people. It does not work on my machine. This is a waste of time. I wanted my money back but I cant reach the for an RMA number.

The photo stick did not work. It looked through all files but did not actually download the photos. I can use it as a regular usb but that is not why I bought it and I could buy a usb for much cheaper. I have contacted customer service numerous times with no reply. I would not suggest this product.