ThePhotoStickReviews of thephotostick.com

2.5555 reviews
Appliances & Electronics
South Colorado Avenue 225, Haxtun, Colorado

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ThePhotoStick

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About ThePhotoStick

Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.

ThePhotoStick (thephotostick.com) has 555 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.

Also known as: thephotostick.com
Website: thephotostick.com
Category: Appliances & Electronics
Location: Haxtun, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 65% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ThePhotoStick reviews

Showing 325 reviews with 1 star · Clear filters

Consumer
Nov 23, 2024
Sorry, cannot recommend this
I live in the UK. First the pricing is erratic and from various websites. You purchase a 32 GB at £65 GBP and then you find you could a get 64 GB for same money. It loads logos (non photo) with a .jpg it clogs up 31GB on photo stick and I only have 6000 photos. I do not want to have any other files other than photos. Sorry Omni Photostick. Biggest waste of £65 GBP I have spent in my life.
Response from ThePhotoStickNov 25, 2024
Hello Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Donna G.
Nov 2, 2024
HORRIBLE WASTE OF $ I CAN'T GIVE A 0 OR I WOULD
The only reason I'm giving a 1 is bc there isn't a ZERO! My daughter is very tech savvy so I had her help me 'back up'my pics and videos. It took 10 tries, TEN, to get connected to her computer bc it's so flimsy she had to grab and pinch it near the plug to get it in and out of her computer. She was afraid it was going to break off and said she'd NEVER seen a usb of any sort ever do that! The pics were there, 1st try viewing. AFTER THAT THEY SAY NO FILES AVAILABLE! 😡🤬 ALL IT KEPT SAYING WAS FILE NOT FOUND AND TRY AGAIN!!!! I erased pics I can't get back bc of this poc stick saying they were saved!!!! I've contacted them and I'm STILL waiting to get my FULL REFUND! DO NOT WASTE YOUR MONEY. WATCH REVIEW VIDEOS OF THE EXACT SAME PROBLEM I HAD!
Response from ThePhotoStickNov 4, 2024
Hello Donna Thank you for reaching out today! I see you reached out to our support center on Friday the 1st of November and you were provided the necessary return information to return your order for a refund. Once your order is returned to us, a refund will be issued, and a confirmation email will be sent for your records. If you need any further assistance, please reach out to our support directly, we are available Monday - Saturday 8am - 8pm PST. An agent will gladly assist you. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Big F.
Oct 20, 2024
NOT WARNED ABOUT CUSTOMS CHARGES
£53GBP Custom Charges for a memory stick, that's ridiculous and had I been warned of this I would not have proceeded to buy it
Response from ThePhotoStickOct 21, 2024
Hello Thank you for leaving your feedback today. I am sorry for any confusion, but we note on our website under our terms of services that all customers are responsible for paying any customs fees that their country may charge, this is found under our terms of services https://www.thephotostick.com/pages/terms-of-service Thank you and have a wonderful day! Rachel P. ThePhotostick Review Team
Daymond K.
Jul 17, 2024
Junk
Junk. Doesn't work. Wont respond. Dont buy.
Response from ThePhotoStickJul 17, 2024
Hello Daymond Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated. Thank you. Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Helen O.
Jul 4, 2024
Avoid
Avoid. Noticed plasticy flimsy feel to both components on unpackaging. First attempt to load into Mac the driver said the photostick was 'broken'. Now won't even load up the omni driver. Tried in iphone as well - same dud result. Off to shops...... don't want this near any of my photos or kit.
Response from ThePhotoStickJul 9, 2024
Hello Helen Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated. Thank you. Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Brian P.
May 8, 2024
Lost all my Photos
I purchased the 128G Photo Stick 6 months ago, loaded photos and when I went to open it last month it wouldn’t open. Took it to a software repair and they said it was unusable. Contacted Photo Stick and they were unwilling to stand behind their product. I have lost my photos and no longer can use something I paid considerable $$ for. Do not trust this product !!
Response from ThePhotoStickMay 13, 2024
Brian Thank you for your patience. I am sorry for the inconvenience. I see you placed your order on Amazon and are required to contact them regarding any refunds, as we cannot refund Amazon orders on our end. I see on your ticket that you stated you are past your return period, at this time I would love to offer a free replacement for you or suggest that you reach out to Amazon and request a refund due to the situation. Our Amazon rep will gladly work with you if you reach out to them. Please reach out to our support and specifically ask for me (Rachel) and I will do my best to assist you moving forward. Thank you Rachel ThePhotostick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Lyn Lois Cook M.
Apr 16, 2024
The Packaging Lies!
The package says it works with Mac OSX 10.6 or newer. My Mac is OSX 10.11. The error message I get states that the product requires 10.13 or newer. I reached out with photos to customer service requesting refund or replacement. They asked for the information I had already provided. I sent it again. They asked for a screen shot of the message from my computer. I sent it. They replied that their product would not work with my computer. REALLY? The reps I corresponded with (Aica, Alkyl, and Chas) were extremely unhelpful and frustrating. The emails gave me the option of leaving a review for the support but that site doesn't work either. No big surprise there. This company does NOT stand behind their product.
Response from ThePhotoStickApr 18, 2024
Thank you for reaching out to us today. I am sincerely sorry for the inconvenience you have experienced. Since there is no contact information here for you, please reach out to our support center and specifically ask for me, Rachel P. I will gladly assist you further with this matter. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated. Thank you. Rachel Customer Relations Director ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Valerie
Apr 1, 2024
I ordered and paid for my Photo Stik in…December 2023
I ordered and paid for my Photo Stik in December 2023 and it is now April 2024 and I have not received it. If you are not willing to provide my stick please return my money or provide my Stik.I have read reviews and realise I am not the only one who has not received the Stick. Look back through your records for my name and address in December last year Not good enough that you got my money and I got nothing Val Wallace Australia
Response from ThePhotoStickApr 1, 2024
Hello Valerie Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated. Thank you. Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

ThePhotoStickReviews of thephotostick.com

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Sorry, cannot recommend this

HORRIBLE WASTE OF $ I CAN'T GIVE A 0 OR I WOULD

NOT WARNED ABOUT CUSTOMS CHARGES

Junk

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Lost all my Photos

The Packaging Lies!

I ordered and paid for my Photo Stik in…December 2023

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Sorry, cannot recommend this

HORRIBLE WASTE OF $ I CAN'T GIVE A 0 OR I WOULD

NOT WARNED ABOUT CUSTOMS CHARGES

Junk

Avoid

Lost all my Photos

The Packaging Lies!

I ordered and paid for my Photo Stik in…December 2023