Ordered photostick for iPhone, got one for a computer which I don’t even have a computer. Very disappointing and a waste of money
Response from ThePhotoStickOct 1, 2020
Good morning Dianne Smegal, sorry to hear that there was some confusion regarding the TPS device vs. the TPS Mobile drive. If you would like to contact our Chat Support, I'm sure they can help sort this issue out for you!
https://www.thephotostick.com/pages/support
Look for the blue-colored chat bubble in the lower right-hand corner. :)
BE
Betsy E.
Incomplete Tech support response
Tech support has now provided an answer that does not resolve my issue and I have no other way to get direct support, other than this review mechanism. How can I contact someone directly?
I want to group my photos within the photostick, e.g. the groupings/folders I created on the device itself; that is where I need support....I do not want to save them in folders on my PC.
Response from ThePhotoStickSep 24, 2020
I'm sorry, I apologize Betsy. I misunderstood your original question. So, if I'm understanding correctly what your needs are, then; within the drop down options - there are: Image Information, Sort & Group, Print & Save, then Manage & Delete.
In the "Sort & Group" option, we'll see a button named: "Create New Group..." (this is similar to creating a Folder). You can name this Group however you prefer.
Then, you can "Select / Unselect" each photo/video you would like to add to your group. [The Checkmark box is in the lower left-hand corner of the thumbnail image.]
Once all of your selections have been made, You can click the "Add Now" button. [This is located directly beside the "Create New Group..." button]
The images/videos will move to that location.
You can then use the "Back" button (a left pointing arrow) at the top/right of the application; to return to the main folder containing the rest of you images.
I hope this helps! Sorry again for my earlier confusion.
EB
Eric B.
PhotoStick not functional on Mac
I purchased 2 PhotoSticks mid-2019, one for me and one as a gift. Neither has functioned correctly since Day 1, and now it's well past the window to return them. On my Mac, the "ThePhotostick_Mac" app runs, and it appears to scan my hard drive, counting image files and counting duplicates. However, it does not copy any files to the stick. After scanning, it sits there with zero Photos/Videos processed, the big red "Cancel" button lit up. When I click on "Cancel", it starts a new scan.
This makes it a very very expensive 128GB thumb drive.
I have not tried it on Windows, but I strongly recommend against it for Mac users.
Response from ThePhotoStickSep 23, 2020
Good morning Eric, I see that you purchased ThePhotoStick on May 02 of 2019 (16 months ago). We are sorry that the scanning process was taking a while. Depending on the size of the files and quantity of the photos/videos/files, the copying/back-up process can be known to take several hours.
The system requirements to use The PhotoStick are as follows:
Windows -
Windows Vista, Windows 7, Windows 8, Windows 8.1, and Windows 10.
Mac -
Mac OS X Version 10.7 and later.
Maybe it's possible that your particular Mac computer isn't supported?
It's unfortunate that you noticed a problem on "Day 1" of receiving the product. Returning the items for a full refund would have most certainly been a possibility. But as it is now 14 months past the date of our return policy, I can see how that might be difficult.
PG
Pam G.
DO NOT BUY A PHOTOSTICK
I highly recommend that you DO NOT PURCHASE a photostick. The device loaded very slowly, then when I went back to add more pictures it wouldn't add any files and the the device was less that half full. Contacted tech...they had me reload the device bake to the original state. At this point I could not load any pictures because the device would not reformat...so now I have a blank device. They did say I could exchange it with ME PAYING THE POSTAGE and they finally said I could return it, again with ME PAYING THE POSTAGE for their DEFECTIVE device. This entire process took months March 12, 2020 to September 14, 2020. I just got my refund today! They did not refund postage.Their customer service team doesn't respond. They don't deserve 1 star...wish I could give negative stars!
Response from ThePhotoStickSep 23, 2020
We're very sorry that you had a difficult time using our PhotoStick backup device. This issue has been reported to our engineers, so that they can investigating further into the cause as to why new files were unable to be loaded onto the device after the first scanning/copy process was completed.
We hope that your refund arrives quickly and that you have a nice remainder of the week!
SB
Stephen B.
I was excited ... at first
I was excited by the PhotoStick as it had been recommended by a colleague of my wife. It started OK but was very slow in loading my photos. I made a mis-calculation with the folders to scan and filled the stick. Decided to delete and start again - took days literally.
Then it started. I re-inserted the stick and got an error saying it wasn't formatted. I contacted support and got instructions to reset which worked until I had to remove the stick and reinsert it whereon I got the same error. Support kept trying to talk me through the same procedure and every time I had to start again as the drive was not recognised. when it did work it was painfully slow. I have decided to cut my losses and give up.
I would not recommend this to anyone.
Response from ThePhotoStickSep 11, 2020
Very sorry that you encountered this issue Stephen. It is unfortunate that the reformatting process didn't work out properly and left you dissatisfied with the product. If you haven't already, you may consider contacting Customer Service again for a replacement or refund. Hope you have a relaxing weekend, stay safe!
HU
HunnyBee
SCAM all right
SCAM all right. Been six weeks, still don't have it. Cost me $150 and DHL tracking where Photostick direscted my parcel to, even though I SPECIFIED Australia Post - DHL knows NOTHING about my shipment. Emails go unanswered. DONT BUY THIS!!
Response from ThePhotoStickSep 9, 2020
I'm very sorry to hear about your delayed order HunnyBee. I'm aware that the International Shipping has had issues in the past with Covid-19, but we specifically switched to DHL over USPS to help with this issue. Perhaps if you could reply or notify me with your Order Number, we can look into this problem better from our end, or contact the Support department to arrange a replacement or refund. Again, I'm very sorry for the frustration this has caused you. The Support can be reached at: https://www.thephotostick.com/pages/support (Rachel and others can help you from the Chat Bubble in the lower right hand corner).
AL
Adrian L.
Scammed by the Photostick
I would give them a ZERO if I could. TOTAL SCAM. I received my photo stick yesterday, would not recognize my Mac and when I plugged it to my PC there were no files.... EMPTY. I contacted their support group for help, provided my order #, e mail, etc, their response ... my information was not recognizable to them, just like their stick would not recognize my Mac. It's really sad to see this company selling a bad product, STEALING from people and getting away with it without experiencing the full extent of the law. Very disheartening and disappointing.
Response from ThePhotoStickSep 9, 2020
Your Photostick had no files when used in your PC? Hmm...the would be frustrating. Do you happen to remember if your Mac asked you to reformat the drive? That might explain the issue when used in your Personal Computer. Whatever caused the malfunction, we are very sorry to hear that the PhotoStick didn't work properly during the initial launch.
Here is a list of the Operating Systems that work with the ThePhotoStick (maybe it is also possible that the OS you used weren't compatible) :
Windows -
Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, and Windows 10.
Mac -
Mac OS X Version 10.7 and later.
It seems like Support should have been able to provide assistance though in some capacity. Especially since you provided the order # & other helpful information. Again, I'm sorry for the frustration. Perhaps try contacting the Support Chat and they can help with a replacement, if the drive was defective.
GM
Geoffrey & Madeleine G.
I bought two photostick 2.0
I bought two photostick 2.0. not good at all. Plug it, click and off it goes is a very bad joke. It does not work. It was plugged all night and I was told : not ok. I got in touch with them : they made me down load half douzaine of other software. I got fed up and told them so. Conclusion they will send me a new one, which I believe will be like the others. SO PLEASE DO NOT BUY THIS
Response from ThePhotoStickSep 9, 2020
We hope that the replacement you receive works faster than the first attempt. :)
Sometimes slow searches may occur because of the amount of files the device is scanning on the computer/phone. The scanning process may take time depending on the size of the files being scanned and also depending on the specs of your PC/MAC/Mobile Device. If the device suddenly becomes unresponsive while on the process of scanning, our Tech's would suggest restarting your device and do the scan process once more.
