ThePhotoStickReviews of thephotostick.com

Response from ThePhotoStickOct 4, 2021

Update: October 5, 2021 The customer replied with his order number and email address. I replied to him with information on how to "Remove Duplicates". ttps://www.thephotostick.com/pages/support With best regards, Debby Hello, Joe. I apologize that you are having issues with duplicate photos. Please reach out to our customer support department via our website www.thephotostick.com Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you. If you prefer, you can email our support department at [email protected] Please be sure and have your order number handy. Sincerely, Debby ThePhotoStick Team Our website address is listed on the back of the product card that is included with your ThePhotoStick. Our website provides: Returns Policy Customer support email address [email protected] User Guide In Depth Video and System Requirements Shipping Policy FAQs Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.

Response from ThePhotoStickSep 30, 2021

Hello, Sarah. I am sorry to hear that your husband yelled at you for "overpaying". Our product is definitely not just a plain flash drive. Our software is specifically designed to capture and copy your photos and videos from your cell phone and/or computer to ThePhotoStick. A plain flash drive is not loaded with ThePhotoStick proprietary software and is incapable of doing what our products are designed to do. We sell different models of ThePhotoStick. We sell product to use with computers only and we sell products that works with cell phones and computers. It sounds like you ordered ThePhotoStick for computers. If you purchased ThePhotoSticks as gifts, you might want to look at our newest product, ThePhotoStick OMNI. It can be used with computers and both the iPhone and Android cell phones. We do sell ThePhotoStick Mobile products as well, but you would need to know what kind of cell phone each of the people have that you gave the gift to. If you want to email me your order number and ship to address I will be happy to take a look at your order and then personally assist you with options. I hope to hear from you soon and can be reached at this email address: [email protected] Sincerely, Debby ThePhotoStick Team www.thephotostick.com or https://getthephotostickomni.io/offer-01/ Our websites provide: Returns Policy Customer support email address [email protected] Shipping Policy FAQs User Guide Video and System Requirements Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you. Our website home page has a quiz that helps our customers choose the appropriate ThePhotoStick. We'd love to help you find ThePhotoStick® best suited for your needs to preserve your precious memories. Answer just 2 questions and you'll get personalized recommendations! Start Quiz

Response from ThePhotoStickSep 26, 2021

Hello, I apologize for the inconvenience that ThePhotoStick is not copying your new photos. Please reach out to our customer support department via our website www.thephotostick.com Click on the little blue Chat Button on the bottom right corner of the home page. Our Customer Support Chat Agents are available daily and will be happy to assist you. If you prefer, you can email the customer support department at [email protected]. Please be sure and include your order number when you speak with an agent. With best regards, Debby ThePhotoStick team www.thephotostick.com Our website provides: Returns Policy Customer support email address [email protected] Shipping Policy FAQs User Guide Video and System Requirements Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.

Response from ThePhotoStickAug 12, 2021

Hello, Louise Ashman. I am sorry that you had trouble with your ThePhotoStick. Please reply to me via email with your order number and your ship to address and I will be happy to personally assist you with a return and refund. Or, you can also Chat with one of our customer support agents on our website. They will be happy to assess your situation and see how to get you up and running with ThePhotoStick I hope to hear from you soon so that we can resolve this for you. We have sold hundreds of thousands of ThePhotoSticks and have satisfied customers world wide. Sincerely, Debby My email address is: [email protected] www.thephotostick.com Our website provides: Returns Policy Customer support email address Shipping Policy FAQs User Guide Video and System Requirements Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.

Response from ThePhotoStickJul 28, 2021

Customer's order was refunded. 7/28/2021 Hello, Mr. Clark. I apologize that you had trouble loading your photos. Thank you for returning the product. Please email me your order number and I will personally assist you with an immediate refund. Thank you. My email address is [email protected] www.thephotostick.com Our website provides: Live Chat with a customer support agent Customer support email address FAQs User Guide, Video and System Requirements

Response from ThePhotoStickJul 6, 2021

Hello, Karen. Sorry for the misunderstanding. We offer BOGO (Buy One - Get One at a discount). I see an order in our system with the name you have listed on this review. That order was immediately canceled and refunded in full and an automatic refund notification email from ThePhotoStick was sent out. Feel free to contact your credit card company to confirm the refund on their end. If you did not receive a refund notification email from us, that must not have been your order I am referring to. If that is the case, please email me right away and I will be happy to assist you. Sincerely, Debby The PhotoStick Team Email address: [email protected]

Response from ThePhotoStickJun 11, 2021

Hello, Paolo. I am sorry that you had issues with ThePhotoStick. Your comment that we do not have a money back guarantee is inaccurate. Our return policy is clearly stated on our website www.thephotostick.com. "Our return and refund policy is simple. You can return your ThePhotoStick for any reason within 60 days of shipment for a full refund (minus shipping costs). Just email us at www.thephotostick.com to receive an RMA # and we'll send you instructions for how to send it back to us". Please reach out to our technical support department and one of our agents will be happy to assist you with trouble shooting or a return and refund. You can reach them on our website. Click on the little, blue chat button on the bottom right side of the home page. You can also email customer support at [email protected]. We have sold hundreds of thousands of ThePhotoSticks and have satisfied customers worldwide. Our customer support department will be happy to work with you to resolve this situation for you. Sincerely, Debby ThePhotoStick.com www.thephotostick.com

Response from ThePhotoStickJun 7, 2021

Hello, I apologize that you spent so much time and still were unable to load your photos from your main computer to ThePhotoStick. Please email me your order information and the order number and I will personally refund you. I hope you will give us the opportunity to make this right. My email address is [email protected] Sincerely, Debby ThePhotoStick Team www.thephotostick.com