Margaret J.
Five star customer service.
This review is for the customer service rather than the item. I ordered the picturestick Omni and paid with pay pal. I then realized that the regular picturestick would actually meet my needs. I contacted customer services to cancel. They said it had already been dispatched and couldn’t be cancelled, but they would refer it to a supervisor. Without further prompting, I was informed that it had been cancelled and my refund had been made. What a relief. Definitely five star service.
Response from ThePhotoStickNov 23, 2021
Hello, Margaret. Thank you so much for taking the time to post this great 5 Star Review. I am so happy to hear that our shipping department was able to pull your package before it shipped out, and that you received a speedy refund. Please reach out to us if you have any further questions. Sincerely, Debby ThePhotoStick Team www.thephotostick.com Our website provides: Detailed product information Customer support email address [email protected] or [email protected] Shipping Policy FAQs In Depth User Guide Video and System Requirements Returns Policy Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.