My Husband ordered these, I have no use for them. Trying to find customer service for help in returning the items is impossible.
Please give me a way to return these
Patricia
Response from ThePhotoStickJan 9, 2023
Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
CU
customer
Christmas gift failed
This photostick requires that you download an app in order for it to work. The app is terrible. The photos on the photostick were all corrupted; nothing was transferred over. The return is even worse. They don’t reply to your email after multiple messages and concerns. The only thing that was positive was it arrived in the mail box within 3 days. There are no phone number to contact for a refund. The one they have is a recording. It’s a great concept but fell short on the promises.
Do not buy this product for it will give you a headache to try to get your money back.
Disappointed,
Thuy Dong
Milton, DE
Response from ThePhotoStickDec 28, 2022
Hello
We are saddened to hear you want to return your order. Please make sure to click on this link https://forms.gle/ea5ZHxJsetNgg4fY7 and follow all of the provided return instructions. Once you complete and submit the form, you will be emailed your RMA# Please make sure it does not get sent to your spam folder, as they tend to get sent there. You will receive a notification email as soon as your return has been received and processed. Please note, any items returned after the 30-day return window (Starting the date your package is delivered), will be denied a refund. We do not offer exchanges currently; we apologize for the inconvenience.
Attention - if you placed your order with Amazon, you would need to contact them for the return process that they require. If you need anything else, please let us know.
Thank you
Rachel
ThePhotostick Review Team
MB
Michael B.
not a good buy
bought 256G omni for over £100.
works on my Apple ipad.
but most of my photos are on my Motorola G10 phone and it simply does not work. tried everything, just given up. waste of money
Response from ThePhotoStickDec 26, 2022
Hello Michael
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
HH
herbert H.
Nach mehrmaliger Urgenz wurde mir…
Nach mehrmaliger Urgenz wurde mir mitgeteilt dass es keine Bedienungsanleitung in Deutsch gibt, dies ist im der Werbung und bei Anbot/bBstellung nicht ersichtlich.
Response from ThePhotoStickDec 22, 2022
Hallo Herbert
Vielen Dank, dass Sie sich heute an uns gewandt haben. Es tut mir aufrichtig leid, dass Ihnen diese Unannehmlichkeiten entstanden sind. Leider bieten unsere Photostick-Produkte keine Benutzerhandbücher in anderen Sprachen als Englisch. Ich habe eine Rückerstattung an Sie vorgenommen und eine Bestätigungs-E-Mail wurde gesendet. Bitte stellen Sie sicher, dass es nicht an Ihren Spam-Ordner gesendet wurde. Wenn Sie weitere Hilfe benötigen, wenden Sie sich bitte an unseren Support unter www.thephotostick.com und klicken Sie auf das Symbol in der unteren rechten Ecke des Bildschirms, um sich mit unserem Support-Team zu verbinden
Danke schön
Rachel
Direktor für Kundenbeziehungen
AB
A. B.
I was conned by the web advert which I…
I was conned by the web advert which I came across when looking at something else/ Then made the mistake of ordering a Photostick. Then the USA based supplier added Tax and shipping cost . I tried to cancel but the chat line is another Rip off of the same " have a nice day brigade2 Still no sign of delivery and i doubt it will arrive before xams when i will send it right back . Avoid at all costs order GU142649-TPSOMNI .
This is me REACHING OUT to you. Have a nice day
UPDATED 19/12/22 This below is typical of the stuff you will be fed by these robots . They quite obviously could give a toss about adding fees and letting you know you will wait for up to 8 weeks. Really handy when you ordered for xmas . Tried to cancel day after I ordered but this is the result .
Response from ThePhotoStickDec 17, 2022
Hello Anton
Your order has shipped and I've included the information below so you can track your package. Please note, our shipping policy states on our website, we ship out our product same day using DHL, shipment times with DHL are 5-7 business days once in transit typical for US destinations, 2-7 weeks to Canada, 4-8 weeks for other International destinations due to Customs.
Please note: Due to current unprecedented times and border closures, some International shipments may experience delays up to 8 weeks. International customers, please note: the tracking will not update once the package leaves the US until it has cleared your customs port. Once the package has cleared your country’s customs port, it will be transferred over to your local post office for its final delivery. Please feel free to contact us with any further questions.
International customers including Canada Please note: "Unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide are creating delays for customers"
Australian Customers only: Please note from DHL Shipping: "There are current delays to & within AU & NZ. We are seeing airfreight capacity, & transport backlogs to the destination country, as well as, slower clearance & processing within the country due to lock downs and safety measures implemented to reduce the spread of Covid-19. We are sorry for the inconvenience. Please allow additional time for delivery completion. We appreciate your patience and understanding."
Order:
Tracking Link https://webtrack.dhlglobalmail.com/orders/33872211299715073/details/202211291751DKLMJD
KF
Kate F.
Total waste of time and money - Dont buy it
I waited approx 6 weeks for the Omni to arrive (had hoped to load pictures for my elderly father from his various devices for a Christmas present). Unfortunately the software did not load (Windows 10 PC) and I had several hours trying to find help with chat room to support. They offered me different and sometimes conflicting advice ranging from 'turn off your firewall' to 'reformat the stick' to 'try it on another device' to reboot. None of which worked, and the 'reformat' which I followed to the letter cleared the stick of all software, so I was promptly told to return it. I now have to trust that after completion of the forms and forfeiting my shipping/postage costs I will in fact receive a refund. I do not hold much hope. In a word disappointing.
Response from ThePhotoStickDec 5, 2022
Hello Mr. Fosbeary
I am so sorry to hear that you had issues with your ThePhotoStick. I see you were issued a refund on 12/3/22 and a confirmation email was sent for your records. Quality is a top priority for us and we thank you for bringing this to our attention.
Sincerely,
Rachel
ThePhotostick Review Team
RH
Rogers H.
Have tried 4 times to have Photostick…
Have tried 4 times to have Photostick send me the necessary paperwork to return a non-working Photostick. I used the email address in their web site for requesting returns without any response. Photostick never worked, locked up my computer and their customer service group sent me to a web site which they said was their technical support. That webside charged me $55 for telling me that they could not solve my problem and that I should call Photostick back to solve the problem. All I want is to return the Photostick from order 4473301991560
Response from ThePhotoStickNov 17, 2022
Hello Rogers
I am sorry for any confusion, but our tech support agents would never send you to a 3rd party site for further assistance and we do not charge for any type of support. Please accept my sincerest apologies if you were not on our correct support site. Please follow the instructions below to return your order for a refund.
Please make sure to click on this link https://forms.gle/ea5ZHxJsetNgg4fY7 and follow all of the provided return instructions. This will ensure a proper refund to you.
You will receive a notification email as soon as your return has been received and processed.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
ET
Elaine T.
I’m on day 3 trying get this product to…
I’m on day 3 trying get this product to work, £81 (uk) what a lot of wasted money and time spent. They are Advertising files/photos transferred very quickly!… day 3 and still this is not completed . I had 6000 photos in my phone .So frustrating as it takes so long ….your phone drains of battery and needs charging so you need to repeat the process again .
I had 100 % battery this morning and It drained to 20% after 3 hours it’s only completed 18% files . 3 days on and I’m now at 68% photo/file downloaded .it takes so long my battery life won’t last long enough .😡 wish I had read the reviews before purchasing.
Response from ThePhotoStickSep 28, 2022
Hello Elaine
Thank you for reaching out! I am sincerely sorry to hear of this matter. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you with this issue. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
