The Pets TableReviews of thepetstable.com

4.53,007 reviews
Pet Stores

The Pets Table

About The Pets Table

The Pets Table is a personalized pet food service designed to keep pets healthy and their parents happy. Our recipes are developed with veterinarians and made from wholesome ingredients that humans trust. We offer both fresh recipes (shipped frozen) and gently air-dried recipes, both of which support dog’s gut health & immunity, contribute to a shiny coat, and promote an overall active lifestyle. We’re a company founded by dog owners, and we have a true love for our furry friends!

The Pets Table (thepetstable.com) has 3,007 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: thepetstable.com
Website: thepetstable.com
Category: Pet Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About The Pets Table

The Pets Table (thepetstable.com) has 3,007 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: thepetstable.com
Website: thepetstable.com
Category: Pet Stores
Listed on Five Star Index: 2026

Holly S.

Mar 24, 2026

Still waiting for the trial food to be delivered

My order was delivered to an incorrect address. Thank goodness for the delivery companies picture for proof as it obviously was not my house. This is definitely not the fault of Pets Table. I emailed that night after I saw the delivery picture and received a response from Pets Table customer service right away. They were apologetic (which they did not really need to be) and said they would expedite sending out another box. Well, it's been a week and a half and I still have no food and I have no communication as to when it will be arriving. I did call the customer service number, but not only could I not understand what they were saying due to their accent (I am hard of hearing) but they had zero information to share with me. A few days later I emailed their customer service and was told they had no information and that it could take up to 14 days to get any information. Interesting as I would not consider 14 days to be priority. Additionally, I did receive an email that they were getting ready to send out the second shipment. I did not hesitate to date that next shipment out for many weeks. HELP! My dog just wants to try your food. If I do not hear from them in a week, my next move is to ask for a refund and cancel any future business with this company.

Response from The Pets TableMar 27, 2026

Hi Holly, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your order being delivered to the wrong address, delays in receiving the replacement shipment, and difficulty getting helpful information from customer service. We understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of The Pets Table! Warm regards, The Pets Table Team