The Pets TableReviews of thepetstable.com

I signed up for a trial box from The Pets Table for approximately $17. Less than three weeks later, I was charged $121 for another shipment. I do not recall the amount or timing of this recurring charge being clearly disclosed to me when I signed up, and I certainly did not expect a $17 trial to turn into a $121 charge less than three weeks later. For food my dog won’t even touch. I contacted The Pets Table immediately and explained the situation. I offered to return the product unopened for a refund, but they refused to accept the return or refund the $121 charge, instead telling me to donate it. I have now disputed the charge with American Express and filed complaints with the Better Business Bureau, California Attorney General, and New York Attorney General. I’m not asking to keep the food for free—I have repeatedly offered to return the unopened shipment. I simply want the $121 refunded. Based on my experience, I would strongly recommend that anyone considering the Pets Table go with a different brand of food delivery. The way they suck you into a huge charge is shameful tactics, customer support is poor (I got bounced between 3 different people), and my dog who eats dirt won’t touch this food. Good luck!

My older dog stopped eating kibble and wasn't looking her healthiest. I researched other food that I could feed her and came across the Pet's Table. Although the cost is definitely higher than kibble, it's still reasonable and my dog loves it! I like that there are a variety of recipes to choose from and it's very easy to feed her. She now looks forward to meal time and she licks her bowl. I've noticed that her bloating has gone away and her coat is looking healthier too. Having her food delivered is a nice bonus as well. So far, I've been very happy with the Pet's Table.

I discontinued my membership because the customer service was horrible. 1)in a foreign country and difficult to understand. 2) not motivated to solve problems. My subscription was set to send every two months yet I received WEEKLY emails (not just before the two month renewal) informing me my order was ready to ship and to make changes. Notified customer service who told me it was fixed two times which it never was. Also called to change subscription to once a month rather than every 2 months. Agent confirmed change was made and it would be $89 less. A week later I received full 2 month shipment with full charges. When I called customer service they told me agents can’t make changes and they don’t know why agent confirmed changes were made. They even had documentation of my phone call request to change but still offered no solution or credit. Customer service agents are useless and agents are rude. Chewy is so so much better there is no comparison.

My dogs love the food and tolerated it well. Our problem is the website and customer service. On the website you have no idea what sizes are coming in you order. It is very difficult to find what you need. Even though you have a feeding guide it does not translate well to twice a day feeding, at least for small dogs. It also limits your orders to 5 or 8 weeks. It is difficult to determine what to order. So…I called customer service. I am extremely hard of hearing and have trouble distinguishing sounds especially with accents. Both times I called I got some one who spoke with a very strong accent. I had to ask him to repeat what he was saying often. I asked for help knowing what I would be receiving in my next order. I have two dogs and they would not make 1 order for the 2. I had to have separate orders and they were extremely different. They are brothers, identical size and weight. He could not explain why this was. At this point my husband and I reached the end of the rope and cancelled the subscription. To many unknowns: amount, price and requirements.

My dachshund just loves this food. She's very picky about food and treats!! She took right to it, there was no mixing with her old food, she gobbled it right up!!! It smells good too lick berries, she is on beef and Berry's!! Thank you for the healthy food she is eating!!!

My dog loves this food. She waits at her bowl and gobbles it all up as soon as I serve it to her. She really likes all the flavors she has tried. My only worry is the cost seems expensive. A little hard to communicate with the company as you can never reply when they email you back so you have to start discussion over with new person/AI.

Well, I hate to tell you, but my dog sure doesn’t like your food. I’ve been making my own now for quite a while and they like it a lot better.

My dogs love The Pets Table. They tend to be very picky and it’s been so much easier to feed them. My poodle is allergic to chicken and it’s been difficult to find a food that is truly poultry free. His health is so much better. Plus nutrient absorption is obvious because there is a lot less poop!