Carol W.
Late delivery issue
While I would agree that the food is excellent quality and my picky eater likes it, the company only delivers on the set delivery date. My box arrived late. The company had sent me an email that that was going to be the case and to throw away food that was not 32 degrees or lower. 7 of the 10 food packets were 39 degrees or higher. While I will receive a refund? They would not deliver me any additional fresh food packets until my next delivery date which is 30 days away. I am forced to potentially have to find new food which is unacceptable. I have spent months trying to find a food she likes. I place this so others will be aware and perhaps think twice about investing in this pricey food.
Response from The Pets TableSep 18, 2026
Hi Carol, Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements. In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the Pets Table community! Warm regards, The Pets Table Team