Maria C.
Cancellation
I have subscribed to this product for a few years now and we were satisfied with the results and pricing wasn't too bad. Unfortunately due to my last shipment I have cancelled my order. The shipping was delayed for over a month. I had to locate the package and notified the company. The company should follow their shipments to make sure this doesn't happen to their products. I was sent another shipment at no additional charge however it took another 2 weeks to get the product. I would have appreciated a shipment in the next day or two since it was joint chews my dog was needing. Also being offered a free order the following month or a discount off the next purchase would have been better than saying a new order has been sent out in the email sent by the company representative. I felt like we did not matter to the company as a long time customer. So due to this I will be going with another company.
Response from PetLabCo.Nov 4, 2021
Hi Maria, We most certainly care greatly about our customers. We're sorry to hear your order was lost in-transit. We try to assure that your order arrives in perfect condition, but some things are outside of our control. We work diligently to ensure replacements are sent out immediately and delivered in a timely manor. We understand how important it is for you and your pet. We apologize for any inconvenience. We will be reaching out to you via email. Please check spam and junk folders. PetLab Co.