PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Dotti K.
Had a problem where I ordered same product twice and they were very understanding and took care of the issue quickly.
Response from PetLabCo.Nov 25, 2021
Hi Dotti, We are so thrilled that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
Michelle R.
Excellent customer service. Auto refill arrives without fail each month before we run out of product. Have only had one instance where the full supply was not shipped, but I contacted customer service and the problem was remedied immediately, no questions asked. Best customer service I’ve ever received.
Response from PetLabCo.Nov 24, 2021
Hi Michelle, We are so happy to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your positive feedback. ❤️ Kind regards, PetLab Co.
Gail A.
I’m very satisfied with the products purchased from pet lab and arrived promptly to my home.
Response from PetLabCo.Nov 23, 2021
Hi Gail, We are so thrilled to know that you're satisfied with our products and how they arrived promptly to your address! 🥰 You have our deepest gratitude for this review! ❤️ Warm regards, PetLab Co.
Chris K.
My second order of Dental Formula came in the mail but the bottle had leaked. My mail lady said she could return it for me. I emailed the company and they were able to send me a replacement order with no hassle. I really appreciated the quick service and response.
Response from PetLabCo.Nov 22, 2021
Hi Chris, We're very glad to hear that you are pleased with our customer service. Thank you for your kind words. We really appreciate your positive feedback. ❤️ All the best, PetLab Co.
Tiffany B.
My dog was scratching badly for 3 months. I gave my dog oatmeal baths and nothing helped. I saw the ads for petlab so I gave it a try. It worked and I am so happy that my dog is no longer suffering. I felt horrible watching my dog scratch all night long. I learned that gut health leads to itching too and it wasn't dry skin after all. Petlab Probiotic helped my dog and it will help your dog too.
Response from PetLabCo.Nov 22, 2021
Hi Tiffany, We're are over the moon to know that our Probiotic Chews have tremendously helped your furbaby. 🐾 Thank you so much for sharing this wonderful update and we hope your dog continues to enjoy the chews! ❤️ All the best, PetLab Co.
Hank H.
My dog didn’t like the taste of the joint supplement so I crumbled it into his food and it seems to be quite effective. The dental formula also had very good results after a few weeks. Your products are a little bit too expensive for us, but I think a worthwhile expenditure.
Response from PetLabCo.Nov 22, 2021
Hi Hank, Thank you for sharing your dog's results with us! We're very glad to know that you've been noticing great improvements so far. Thank you for choosing PetLab! We're grateful for your feedback. ❤️ All the best, PetLab Co.
Sharen B.
Reputable company with awesome employees. Quality products as well.
Response from PetLabCo.Nov 21, 2021
Hi Sharen, Thank you so much for your wonderful review. We're happy to know that you are delighted with our company. We really appreciate your trust and support! ❤️ All the best, PetLab Co,
Libba B.
I find the web site difficult and confusing to use but, that said I was able to place an order. However I did not receive a confirmation and had to ask for help. The customer service was very efficient and quickly responded to my email. If I get what I ordered and if I am charged correctly then I will be quite satisfied.
Response from PetLabCo.Nov 21, 2021
Hi Libba, We're sorry to hear that you had difficulties while navigating through our website but we're glad that you were able to order and your concern was efficiently addressed by our customer service team. Thank you leaving us a positive review and we hope you get your order soon! 💖 All the best, PetLab Co,
