PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mary J.
Cleared up my dogs ears!
Response from PetLabCo.Apr 23, 2022
Hi Mary Jane, We're so happy to hear that our product has helped your dog's ear problems! 🥰Thanks for sharing this amazing news with us. Kind regards, PetLab Co.
Marilyn Joyce N.
Excellent service was very pleased with the service and customer care
Response from PetLabCo.Apr 23, 2022
Hi Marilyn, We’re so happy to hear that you are pleased with your customer service experience. Thank you for sharing your feedback. ❤️ All the best, PetLab Co.
Bill “Willy” H.
Good helpful products very beneficial for my dogs!
Response from PetLabCo.Apr 23, 2022
Hi Bill, We're so happy to hear that our products have been of great help to your dogs. Thank you for trusting to use the PetLab brand! We are grateful for your review! All the best, PetLab Co.
Greg V.
We have used the product for 2 months and I don't see any difference with our puppy. Of course each dog is different. I can say she likes the taste and they are clearly fresh as they are nice and soft. But with our dog, we see no benefit.
Response from PetLabCo.May 3, 2022
Hello Greg, Thank you for reaching out to us. We are sorry to hear that your pet didn't see a difference in your pup after using our product. We'd like to speak with you more about your pup's condition. Can you provide an order ID so that we can follow up with you? ThePetLab Co.
Jennifer
As an update- I was contacted by Petlab company late yesterday and was told they have refunded all my money and also said for the extra orders arrive dont return them and to please donate to them to animal related companies. Although it took some effort on my part to get his resolution, I have to give credit to Petlab Company for doing the right thing. Dr. Jennifer DiGiacinto See below: Shane (PetLab Co. ) Apr 21, 2022, 16:38 PDT Hi Jennifer. Thank you for your response. We appreciate you voicing your feedback regarding your experience with us. I understand how frustrating it must have been for you and we are very sorry if we have fallen short of your expectations. Please know we value your experience with us therefore, we have gone ahead and issued a full refund for order 3399768. A total of $123.12 will show on your method of payment. Please allow 3-5 business days for the refund to appear if paid by PayPal or up to 7-10 business days if paid with a credit or debit card. Don't worry or hassle yourself with arranging a return for the duplicate order. Nonetheless, we would appreciate it if you consider donating any unopened/unwanted products to your local animal shelter or rescue or perhaps share them with a family or friend. Please email us if you have other concerns or questions and we'd be more than happy to be of service. Kind Regards, Shane
Response from PetLabCo.Apr 23, 2022
Hi Dr. Jennifer, We're so sorry for any inconvenience you may have experienced. We are so happy to hear that we were able to assist you and that you were satisfied with the resolution we provided. Thank you for leaving such an inspiring review! 🥰 All the best, PetLab Co.
Quinn M.
Placed an order, delivery company said it was delivered, but I never got it. Called the delivery company, they said I would have to call PetLab. I called PetLab and they replaced my order right away and free of charge. Friendly and professional!
Response from PetLabCo.Apr 17, 2022
Hi Quinn, Thank you so much for your kind review! We're happy to know our Customer Service Team was able to accommodate your concerns. All the best, PetLab Co.
Sami
So I’ve been giving the chews for about a month now. I’m really noticing a huge difference! Their ears and paws don’t smell like Fritos anymore and hardly any scratching! It’s very expensive, but so worth it for my sweet pups!
Response from PetLabCo.Apr 16, 2022
Hi Sami, We're so glad to hear that you're seeing wonderful improvements. It's feedback like this that really inspire us to do what we do! Thank you so much for the update. ❤️ Stay pawsome, PetLab Co.
Nicole
After trying to contact PetLab Co for weeks, I was finally contacted by Jose. He was very pleasant and handled my return professionally. I cannot attest to the products but the customer service is improving.
Response from PetLabCo.Apr 15, 2022
Hello Nicole, Thank you for your feedback. We want you to know that we take quality control and product safety very seriously. We are sorry to hear that you are having a difficult time returning your product. We will be happy to assist you with this. We will have a representative investigate this matter and have them reach out to you soon. The PetLab Co.
