PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kathy
Customer Service was amazing. I had an issue with my order and they corrected the problem right away.
Response from PetLabCo.May 5, 2022
Hi Kathy, We are so happy to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
Letty R.
Excellent customer service. Although they may not respond immediately, they go about and beyond to make sure the customer is completely satisfied. I know I am.
Response from PetLabCo.May 5, 2022
Hi Letty, We’re so happy to hear that you are satifsfied with your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! 🥰 All the best, PetLab Co.
Connie C.
Accommodate fast reply
Response from PetLabCo.May 4, 2022
Hi Connie, We’re so happy to hear that you are pleased with your customer service experience. Thank you for sharing your feedback. ❤️ All the best, PetLab Co.
Gloria M.
I had an issue with a product I received where the chews were all stuck together and crumbly, Customer Service took care of it and sent out new product immediately. I am big on customer service, and theirs is top notch as well as their products.
Response from PetLabCo.May 4, 2022
Hi Gloria, Thank you for your awesome review! Our customers are our utmost priority and we're so glad that we were able to provide you with top-notch service. We truly appreciate your wonderful comment. ❤️❤️❤️ Stay pawsome, PetLab Co.
Margot H.
Not being computer literate I made a mistake in my order but a quick email to you and it was all sorted to everybody's satisfaction immediately. I really appreciate your help and speedy delivery of the Dental Formula. Have heard nothing but good things so look forward to my dog having much fresher breath and of course cleaner teeth! My friend tells me the secret is to make sure to add the correct amount of Formula to the drinking bowl.. My little dogs bowl holds exactly 500 mls of water so I will be adding 2 x 5mls of formula to that each day. Many thanks again for all your help.
Response from PetLabCo.May 4, 2022
Hi Margot, We really appreciate your wonderful review. We're so glad to hear that your concern was immediately addressed to your satisfaction. Thank you for sharing this with us and if you ever need further assistance, please do not hesitate to reach out. We're always here to help! 🥰 Stay pawsome, PetLab Co.
Anne W.
Very fast to respond to my concern with an acceptable solution. Very fast delivery also. Hope it will help with the itching and licking the paws.
Response from PetLabCo.May 4, 2022
Hi Anne, We're glad to hear that you're happy with our customer service. Thank you for sharing your feedback and keep us updated on your dog's progress! 🥰 All the best, PetLab Co.
JANINE G.
This was a very professional team who listened to our needs and delivered in timely fashion and when we had to stop it was only because of our dogs need to not take in any extra foods but those prescribed by our vets.
Response from PetLabCo.May 2, 2022
Hi Janine, We’re so happy to hear that you are delighted with your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! 🥰 Kind regards, PetLab Co.
BETSY M.
My product was lost in the mail and customer service took care of getting me new products ASAP. I love all their products
Response from PetLabCo.May 2, 2022
Hi Betsy, We're glad to hear that you were satisfied with the way your concern has been taken cared of. We appreciate your feedback. ❤️ All the best, PetLab Co.
