PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Oct 11, 2026

Hello there, We’re sorry for the confusion. When placing an order, customers can review and select either a one-time purchase or a subscription before completing checkout. However, we understand that the subscription option may not have been clear in your experience. Could you please provide us with your order ID? Please know that we also have a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best, PetLabCo.

Response from PetLabCo.Oct 9, 2026

Hi there, Thank you so much for sharing your experience. We completely understand your concern about the price—it's an important consideration. Please know that we do our best to keep costs as low as possible while maintaining the quality our customers (and their pups!) rely on. We’re committed to using high-quality ingredients, thoughtful packaging, and providing a caring customer experience. We offer a 20% discount on our subscriptions along with additional discounts for bulk orders (ex. 3 containers every 90 days is a better cost per container than 1 tub every month) We truly hope the benefits speak for themselves and make a positive difference for you and your pup! Best regards, PetLabCo.®

Response from PetLabCo.Oct 9, 2026

Hi there! It is wonderful to hear that your mini Poodle has seen the benefits with our Probiotic Chews and ProBright® Advanced. Thank you for sharing your positive experience with us. We are so happy to have you in our community! Regards, PetLabCo.® Regards, PetLabCo.®

Response from PetLabCo.Oct 9, 2026

Hi Bob, We are sorry to hear about your experience! We were unable to locate any previous messages from you. Our team can be reached here: Phone: 1-866-473-8522 Email: [email protected] Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login Someone from our Customer Experience team will also follow up with you shortly to provide support. Regards, PetLabCo.®

Response from PetLabCo.Oct 9, 2026

Hi Pamela, Thank you so much for sharing your experience. We are so happy to hear you are seeing the benefits and that the subscription plan works well for your needs. We appreciate you being a part of our community! Regards, PetLabCo.®

Response from PetLabCo.Oct 9, 2026

Hi Patty, Thank you so much for your kind words. We are so happy to hear that you are pleased with your purchase and that your order arrived so quickly. We truly appreciate you taking the time to share your positive experience with us! Regards, PetLabCo.®

Response from PetLabCo.Oct 8, 2026

Hi James, We are so happy to hear how easy our Dental Formula has made it to care for your pup's oral health! Thank you so much for sharing your experience and for choosing our product! We appreciate you being a part of our community. Regards, PetLabCo.®

Response from PetLabCo.Oct 8, 2026

Hi David, Thank you so much for sharing your experience. We are so happy to hear you received your product on time! We know just how important prompt deliveries are when it comes to your pet's supplements. Regards, PetLabCo.®