PetLabCo.Reviews of thepetlabco.com

4.113,463 reviews
Pet Stores
One World Trade Center, 85th Floor, New York, New York

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PetLabCo.

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetLabCo reviews

13,463 approved reviews, newest moderated first

Diane Charles M.
Jun 18, 2022
Probiotic Chews
I have been giving the probiotic chews to all 3 of our dogs for about 3 months now and am so pleased with how much their allergy symptoms have improved! No more allergy shots and our 14 y/o Chihuahua/pug Jackie has stopped her constant licking! Not only licked her feet but also the rug, wall, couch or chairs! Shots for the two little dogs was $180 per month and the chews and salmon bites for all 3 dogs costs so much less plus they are healthier and happier! Thank you for the great products. Just started the anal glad support and plaque liquid that goes in their water. Hoping they are just as wonderful! ❤️❤️❤️❤️
Response from PetLabCo.Jun 18, 2022
Hi Diane, Wow! You're truly welcome! 🥰 It's great to know that your pups are having desirable results with our products. It's always an uplifting experience for us to keep hearing stories such as yours! We have nothing but high hopes for your overall PetLab experience. ❤️ Thank you so much for your review. All the best, PetLab Co.
Lynn R.
Jun 17, 2022
The product is excellent
The product is excellent, teeth clean and no stinky breath. Only wish the dental formula came in larger bottles!
Response from PetLabCo.Jun 18, 2022
Hi Lynn, It's wonderful to hear that you've seen improvements in your furbaby's teeth and breath! 🐶 Thank you for sharing this with us and we hope to help keep your pet's mouth clean and healthy! ❤️ We appreciate your lovely review. 🐾 All the best, PetLab Co.
Rachael R.
Jun 17, 2022
fantastic customer service 👏🏽
I had ordered the dental formula to assist with my pets’ plaque issues. I had also been charged an additional payment and received no product. Jose at petlab has been incredible, reimbursing the payment as well as offering some complimentary products for my dogs to try. Fantastic customer service and keen to make a wrong, right. I will continue using the products to see if they make a difference.
Response from PetLabCo.Jun 17, 2022
Hello Rachael, We are sorry that you aren't happy with the Dental Formula. Typical results are experienced in about 2 to 3 months. However, we understand if you want to discontinue use. We also understand that you haven't received your second bottle yet. We'd like to speak with you further. Can you provide an Order ID? We'll have a representative reach out to you soon. PetLab Co.
Daryl G.
Jun 16, 2022
Good Customer service
I had a lost package and they responded quickly and re-shipped me another package.
Response from PetLabCo.Jun 17, 2022
Hi Daryl, We are so happy to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your review. ❤️ Kind regards, PetLab Co.
Rick Ayres, Bulldog B.
Jun 16, 2022
Great company
Great company, friendly customer support and great prices. I am so excited for my pup’s and their healthy lifestyle. Thank you Petlab Co. so much.
Response from PetLabCo.Jun 16, 2022
Hi Rick, Thank you for trusting to use the PetLab brand! We're pleased to hear that you are delighted with your customer service experience. We are grateful for your review! 🥰 All the best, PetLab Co.
customer
Jun 15, 2022
Good product
Good product
Response from PetLabCo.Jun 15, 2022
Hi Johnny, We are truly delighted to know that you found satisfaction with our product! Thank you so much for your feedback! 🥰 Kind regards, PetLab Co.
C R.
Jun 14, 2022
Great customer service
Great customer service! Prompt attention and follow up to resolve my technical issues. My pet loves the probiotic chews so we will be a long term customer.
Response from PetLabCo.Jun 15, 2022
Hi C. Rice, It is rewarding to know that your pet loves the Probiotic Chews! 🐶 Moreover, we are so happy to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🥰 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
carol H.
Jun 11, 2022
I asked Pet Lab to change my order for this month.
I asked Pet Lab, to cancel this months order as I still have plenty, of the product. They have been most helpful and got it sorted out straight away. Very pleasant staff.
Response from PetLabCo.Jun 12, 2022
Hi Carol, We are so happy to hear that you were satisfied with your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.

PetLabCo.Reviews of thepetlabco.com

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About PetLabCo

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