PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Laura F.
Very nice customer service! Had a problem with my address and they were very helpful.
Response from PetLabCo.Jan 1, 2023
Hi Laura, We’re thrilled to hear you’ve had such a positive experience with our PetLab Co. Customer Care Team. We appreciate your feedback. Stay pawsome, PetLab Co.
RoyClever
Doubled my order so I wouldn’t run out before next shipment.
Response from PetLabCo.Jan 1, 2023
Hi Roy, We appreciate your continuous trust and support of our products, your loyalty means a lot.❤️ Thank you for your review. All the best, PetLab Co.
JERRY G.
Very helpful on a problem with item missing from my first order.
Response from PetLabCo.Dec 29, 2022
Hi Jerry, We're pleased to hear that you were satisfied with your customer service experience. Thanks for the feedback! Stay pawsome, PetLab Co.
Julius D.
The customer service was outstanding. The probiotic has really helped my sweet baby's eye drainage.
Response from PetLabCo.Dec 29, 2022
Hi Julius, We really appreciate the time you spent letting us know how well we did. Our priority is always our customer service and product satisfaction, so we’re delighted to know that we’re getting it right! All the best, PetLab Co.
Rick V.
Thanks for fixing our issue with the product not being delivered even though the USPS showed it had. Was very quick and very appreciative for it!
Response from PetLabCo.Dec 28, 2022
Hi Rick, We're pleased to hear that you were satisfied with the resolution we provided. It's our pleasure to serve you and your furry friend's needs. Stay pawsome, PetLab Co.
Dawn
I have 3 older furry children ages 9-14. My 14 year old was having back leg stiffness and weakness. I bought PetLab Co Joint Care Chews for all 3 and my 14 year old within a week or 2 is now running and acting like a puppy. These Joint Care Chews are the real deal. Thank you PetLab Co
Response from PetLabCo.Dec 28, 2022
Hi Dawn, It makes us so happy to know that your dog is now more active and doing so much better. ❤️ Thank you for sharing this amazing news with us. All the best, PetLab Co.
Allan C.
Hello Petlab Co has provided excellent customer service, they are in contact often to follow up on my pets progress. I highly recommend this company.
Response from PetLabCo.Dec 28, 2022
Hi Allan, Customer satisfaction is one of our top priorities and we are thrilled that you are delighted with your experience. Thank you for your wonderful feedback. Kind regards, PetLab Co.
Madeline
My dog likes their products and he seems to be improving a bit. When I had customer service issues, they were very responsive, They are a bit pricey; however.
Response from PetLabCo.Dec 27, 2022
Hi Madeline, We're glad that you found satisfaction with our products and service! Thanks for your review. We definitely understand your concern regarding the price, and we can assure you we work tirelessly every day to keep our prices as low as possible. However, we firmly believe that the benefits of this product outweigh the costs.❤️ Stay pawsome, PetLab Co.
