PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Chudej V.
The product does not work, please cancel any future orders
Response from PetLabCo.Aug 22, 2023
Hello Valerie, We are sorry to hear that you did not see the deisred results in your pet. So you know, most of our customers see results after 2-3 months of continuous daily use. We'd like to speak with you further about this. We'll have a representative reach out to you soon! Sincerely, PetLab Co
Evan W.
Absolutely Great Customer service! My last order didn’t have my complete address (I had just moved) & left out the apt #. It should have been sent back marked as undeliverable, but wasn’t. Y’all sent me out a replacement order ASAP anyways! I Honestly couldn’t believe it! I thought for sure I was gonna be Shot outta luck (well Diesel by English Bulldog) was. 😂 I just received the replacement order the other day Diesel is as Happy as can be. He Loves his Joint health chews! Thanks again y’all & keep up the Good Work! Evan
Response from PetLabCo.Aug 12, 2023
Hi Evan, Thank you so much for your kind words! We always strive to provide the best customer service possible, and we're thrilled to hear that you had a positive experience with us. We appreciate your support and encouragement. All the best to you and Diesel! ❤️ Stay pawsome, PetLab Co.
Irene R.
Best product we’ve ever bought. We have tried everything and spent so much money on things that never worked. We noticed a difference right away and within a week no more itching or licking.
Response from PetLabCo.Aug 11, 2023
Hi Irene, We're so glad you've experienced such positive results. It's always wonderful to hear from happy pet parents and furry friends. Thank you so much for taking the time to share your feedback! Stay pawsome, PetLab Co.
Dale C.
Totally awsome experience was a breeze and the lady was awsome as well made.it easy and was super nice .and luv pet.labs for the stuff I get for my fur baby
Response from PetLabCo.Aug 11, 2023
Hi Dale, Thank you so much for your kind words! We truly appreciate your feedback and it puts a smile on our faces to hear that you're happy with not only our products but also your overall experience with us. Stay pawsome, PetLab Co.
Helga W.
Was send the wrong product by seller, not PetLab. Contacted PetLab, product was replaced with no problems , thank you very much . Do love your products ,no complains at all. Have a great day .
Response from PetLabCo.Aug 8, 2023
Hi Helga, We're thrilled to know that we were able to address your concern right away. Thank you for taking the time to share your experience and leaving such a wonderful review! Stay pawsome, PetLab Co.
Larry W.
Great customer service, and very knowledgeable employees
Response from PetLabCo.Aug 5, 2023
Hi Larry, Thank you for sharing your experience with us! We're happy to have been able to show how much we value you and your pets. 😊 Stay pawsome, PetLab Co.
Snigdha A.
Terrible quality Multifunctional Dog Water Bottle. Water keeps leaking and the food compartment got stuck after just 1 use. Do not recommend at all!
Response from PetLabCo.Aug 2, 2023
Hello Snigdha, We are sorry to hear that you are having issues with a water bottle. Is this a Dental Formula bottle you are talking about? We aren't certain that you are referring to our product. Could you please provide an Order ID? Sincerely, PetLab Co
Diann
I fat-fingered my address so the delivery of my product was delayed by the USPS. Chris made sure my address was corrected and the product was resent. Very helpful!
Response from PetLabCo.Aug 3, 2023
Hi Diann, We place great importance on providing excellent customer service. Thank you for acknowledging our efforts and for sharing your feedback. It means a lot to us! Stay pawsome, PetLab Co.
