PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Susie C.
My order got lost for a long time. I had to call and inquire About it At which time a new product was sent very promptly. So the resolution to my problem was acceptable
Response from PetLabCo.Oct 17, 2023
Hello Susie, We are sorry to hear that your order was lost in transit. But are happy that we were able to get you a replacement order! We'd like to speak with you further about this. We'll have a representative reach out to you! Sincerely, PetLab Co
Colleen R.
Every email answered.
Response from PetLabCo.Oct 16, 2023
Hi Colleen, Thank you for sharing your experience with us! We're happy to have been able to show how much we value you and your pets. All the best, PetLab Co.
Bruce W.
Always there to help with any problem. QUICKLY FIXED ANY PROBLEM THAT HAS EVER COME UP. RECOMMENDED WITH ENTHUSIASM !!!
Response from PetLabCo.Oct 14, 2023
Hi Bruce, We appreciate your uplifting review and are grateful for the opportunity to have served you. We're thrilled that we exceeded your expectations and it's reviews like these that make our jobs rewarding! 🥰 All the best, PetLab Co.
Walter Nixon I.
PetLab is my reliable source for probiotic supplements for my dog, Nyah Gingah!
Response from PetLabCo.Oct 13, 2023
Hello Walter, Thank you for your support of our brand. We're absolutely thrilled that you and your pup trust our supplements. Thanks again for your positive feedback! Stay pawsome, PetLab Co.
Parisi S.
Not only the product was useless, but also the company scam you , while I ordered just one time and it was poor , they make it recurring next month and charged again without my authorization , I email them hundred times for refund never responded
Response from PetLabCo.Oct 13, 2023
Hello Parisi, We are sorry to hear that you were unaware that you were on a subscription and have been unsuccessful in getting it canceled or getting a refund. We'd like to speak with you further about this. Could you provide an Order ID? We'll have a representative reach out to you soon! Sincerely, PetLab Co
Jonnie G.
Update: Received a reply. All is good. I placed an order October 4th and got a reply it was getting ready to ship. I haven't heard anything since then and received no reply to an email I sent checking the status of the order.
Response from PetLabCo.Oct 13, 2023
Hello Jonnie. We are sorry to hear that your package hasn't arrived yet and you haven't received a reply to your email. We'd like to speak with you further about this. Could you provide us with an Order ID? We'll have a representative reach out to you soon! Sincerely, Jose PetLab Co
Alicia T.
They are all about customer satisfaction
Response from PetLabCo.Oct 12, 2023
Hi Alicia, We really appreciate your kind words! Customer satisfaction is one of our top priorities, and we're absolutely delighted that we're hitting the mark! Thank you for taking the time to give us your positive feedback! All the best, PetLab Co.
Sherry D W.
I was very happy with your product it's just that the economy right now being what it is I hope to get back to you sometime in time about your dried beef an organ cubes. I'm still going to order every now and then your supplements that I have already been getting Thank you so much 🐶
Response from PetLabCo.Oct 12, 2023
Hi Sherry, Thank you for your feedback. We're delighted to hear your furry friend enjoys our products. Thank you so much for being part of our pack. Your support means a lot to us! Stay pawsome, PetLab Co.
