PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Nova A.
The product did not work with my Pug. It made the allergy worse, and my Vet advised to stop it. I corresponded with the website for a return, and it looks like a scam. I got no response!
Response from PetLabCo.Feb 19, 2024
Hello Nova, We are sorry to hear that the product did not work out for your pup. We would like to speak with you further if we could. Could you provide us with an Order ID? We'll have someone reach out to you soon after. Sincerely, PetLab Co
Mikie A.
The probioticwas magic for my pit's skin condition!!
Response from PetLabCo.Feb 9, 2024
Hi Mikie, We're delighted to hear that our Probiotic Chews did wonders for your pittie! Thank you so much for sharing your fantastic feedback. Your support is much appreciated! ❤️ Stay pawsome, PetLab Co.
Aaron W.
I started ProBright, by PetLab in the beginning of January with my 15 year old Patterdale Terrier. We used the product for a few days and noticed our pup was wheezing, and started to show signs of sinus congestion. she couldn't breathe through her nose. We took her to our vet, and they did blood work, X-rays, stool samples, you name it. There were no signs of foreign debris or any conclusion as to what was causing this. The days go on as we continue to use ProBright. Her symptoms only worsened. Our Patterdale has never had any problems like this, as she is very strong, tough and resilient. She has always been very healthy according to our vet. Her nose became so dry it was cracking. Her breathing was getting so scary, and she was shaking. We took her back to the vet, and needed answers. I could only think of a few things that would have caused this, but nothing recently besides the powdered ProBright we were adding to her food. We immediately stopped using the product. After a few days next to a humidifier, almost $1,000 in vet bills in constant care for her, the symptoms went away. All we had to do was stop using ProBright. Everyday while I was at work I was stressed out, thinking about my dog wondering if she would be okay. I requested reimbursement from PetLab, and provided a written statement from our vet. Their investigation team seemed interested in only protecting themselves rather than consider the pain and suffering that my family and my dog went through. What else could have caused this? I'm writing this review to warn other customers before purchasing these products, to hopefully prevent this from happening to you and your loved ones.
Response from PetLabCo.Feb 19, 2024
Hey Aaron, Thank you for taking the time to provide us with your valuable feedback. We are sorry to hear that your experience with PetLab Co. has not met your expectations, and we understand the frustrations you have. As per our process, we did have two veterinarians review the documentation you provided, and we could not find a conclusive connection between ProBright and your pup's experience. We are very proud of the products we sell because our ingredients are carefully selected, researched by our team, and reviewed by experts. Many of the active ingredients we use have either publicly available published studies or historical published data on their many benefits for our canine companions and we strive to continue to improve our products to provide high-quality offerings to support our furry friends. Additionally, we are NASC-certified. See here for more information: https://www.nasc.cc/primary-suppliers/petlab-co/. Consumers can have confidence in products with the NASC Quality Seal, knowing they come from responsible suppliers that meet NASC’s demanding requirements. Lastly, we do advise that if you have any concerns with the effects of our product on your dog, to consult with your vet prior to starting or changing their supplementation. This is also stated on the product. We wish your fur baby good health, as dog lovers and pet parents ourselves, we never like to hear about an experience like this. Should you have any further inquiries or require additional assistance, please do not hesitate to contact our Customer Care Team at your convenience. They can be reached by phone at +1-866-4-PETLAB. You can also email our Customer Care Team at [email protected]. Thank you for your understanding. Sincerely, PetLab Co.
Sandy S.
I was having major difficulties with the web site and I could not get items I needed for my dog. The lady I spoke with helped me and I got my order in no time.
Response from PetLabCo.Feb 6, 2024
Hello Sandy, It's wonderful to hear that our customer care team was able to assist you promptly! We're sorry to hear about the difficulties you experienced. Thank you so much for your feedback. Stay pawsome, PetLab Co.
Jeanette B.
Great product.
Response from PetLabCo.Feb 6, 2024
Hi Jeanette, We appreciate your positive feedback. It brings us so much joy to hear that you and your pup are enjoying our product. Your support is truly appreciated! All the best, PetLab Co.
customer
I received a new container of powder with scooper.My 1st bottle had no scopper to measure amt of powder to put in my dog's food.
Response from PetLabCo.Feb 6, 2024
Hey Suzan, We appreciate your feedback, and we're happy that we could help address your concern. We're here for you and your pup! 🐾 Best regards, PetLab Co.
Judith A W.
My dogs have only been on the product for a little over a month now, it’s too soon to tell if the product is working yet. But when calling about about product questions your customer service is outstanding.
Response from PetLabCo.Feb 6, 2024
Hi Judith, Thank you so much for your kind words about our customer service! We're thrilled to hear that you've had a positive experience with us. We hope you see the benefits soon! Stay pawsome, PetLab Co.
Nadia W.
The order got stuck in the delivery center and when I checked, they immediately sent a replacement which was delivered. The product works really well. Our dog is almost 14 and we knew she had dental disease so we weren't hoping for wonders but her breath is better and her gums are far less red. We can't put her under anesthetic anymore for a proper dental clean so this product has been super helpful.
Response from PetLabCo.Feb 5, 2024
Hello Nadia, We appreciate your feedback! We're delighted to learn that our product has made a positive difference in your dog's dental health. Thank you for sharing your experience with us! 💕 Best regards, PetLab Co.
