PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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William P.
Easy shipping
Response from PetLabCo.Mar 25, 2024
Hey William, We're thrilled that we were able to provide our products to your furry friend with ease. We always aim to provide top-notch service and we're thrilled that we're hitting the mark! Thank you so much for your feedback! All the best, PetLab Co.
Jill H.
Thank you for always giving me great service!!
Response from PetLabCo.Mar 25, 2024
Hi Jill, It's fantastic to hear that you're happy with our customer care. We always strive to provide the best service possible, and it's amazing to know that we're succeeding! Thanks a bunch for sharing your experience with us. Stay pawsome, PetLab Co.
Adriana
I got the pet lab go dental powder for my dogs and it works!!! Both of my dogs had a bit of tartar build up and their breath was starting to be stinky. And my large lab doesn’t like his teeth getting brushed so I purchased this instead and it works wonders!!! I 100% recommend!!!
Response from PetLabCo.Mar 24, 2024
Hi Adriana, That's awesome to hear! It's great when you find a product that is beneficial for your pets. Thank you for sharing your success story – it's stories like yours that make our day! 💓 Best regards, PetLab Co.
James M.
These pro bionics don't work don't waist your money on dog treats I bought 4 tubs of the pro biotics and my frenchies still lick and chew there paws what the company should say is that they don't work on every dog but they guarantee it does work people are paid to say they work to boost sales but they are just your everyday dog treats. the pro biotics do no work ask petlab to contact me regarding this issue
Response from PetLabCo.Mar 23, 2024
Hello James, We are sorry to hear you didn't see the desired results in your pets. Our customers tell us that they typically see results after 2-3 months of continuous daily use. We'd like to speak with you further is possible. Could you please provide us with an order ID? We'll have a representative reach out to you soon. Sincerely, PetLab Co
Wendy N.
Love the customer service
Response from PetLabCo.Mar 23, 2024
Hi Wendy, We are delighted to hear that we were able to offer you excellent customer service. Thank you for your kind feedback! 😊 Best regards, PetLab Co.
Joshua B.
Purchased some chews that my dog really enjoys. Had some trouble creating an account to manage my subscription so I reached out for assistance. Donica responded delightfully via email with the not only the solution but, made the subscription adjustment for me (no questions asked) just took care of it!!! Thanks again Donica and team for the excellent customer service that is somewhat hard to find these days!
Response from PetLabCo.Mar 23, 2024
Hi Joshua, We're delighted to hear that our Customer Care Team member resolved your issue to your satisfaction. Your positive feedback is truly motivating for us. Thank you for sharing such an inspiring review! ❤️ All the best, PetLab Co.
Katie W.
Our dog used to scratch at her ears until they bled. They also used to have a horrible odor. After 2 months of consistently giving our dog these, the scratching and odor has stopped. These are the only things that have worked.
Response from PetLabCo.Mar 23, 2024
Hi Katie, It's so rewarding to hear about the positive impact our product is having on your dog. Thank you for sharing your success story – it's stories like yours that make our day! 💕 Best regards, PetLab Co.
michelle C.
Well we've been giving our pup this for 8 months and he still itches and licks his paws more than ever.....I'm not saying that the product doesn't work but I haven't seen any changes with our pup...is there something we are doing wrong? and can you tell us other useful ideas?
Response from PetLabCo.Mar 23, 2024
Hello Michelle, We are sorry to hear that you didn't see the desired results in your pet. We'd like to speak with you further if possible. Could you provide us with an order ID? We'll have a representative reach out to you soon. Sincerely, PetLab Co
