PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Loisann S.
The company is doing great.
Response from PetLabCo.Aug 23, 2024
Hi Loisann, We truly value your feedback. It’s great to hear that our service was able to assist you in a way that exceeded your expectations. Thank you for sharing your experience with us. Best regards, PetLab Co.
Maria P.
Hi! My dog Nina love this like cookie. She feels much better than in the past that she had stomach problems.
Response from PetLabCo.Sep 17, 2024
Hello Maria, Thank you for the encouraging review! It’s fantastic to know that our product is helping your dog Nina. We’re glad we could contribute to your pet’s well-being. Sincerely, PetLab Co.
Andrea B.
Superb customer service. Fast, helpful response from a real person who swiftly resolved my subscription issue.
Response from PetLabCo.Sep 17, 2024
Hi Andrea, Thank you for your generous review. We’re pleased to hear that our customer service team provided you with a great experience. Your satisfaction is our goal, and we’re happy to know we’ve achieved it. Stay pawsome, PetLab Co.
HG
I want to thank Pet Lab not only for the years in which I was receiving a top quality product which prevented my dogs from having surgery due to the effectiveness of the product, but I am also very grateful to the excellent customer service I received all this time. I recommend Pet Lab 100% and I thank them for the help they gave me in the most difficult moments as well as the donation of the products to the dogs that need it the most. Excellent company. Thanks for everything. God bless you all
Response from PetLabCo.Sep 17, 2024
Hi there, We’re overjoyed to hear that you’ve had a wonderful experience with PetLab and that our products have been beneficial for you and your pets. Our team works hard to make a positive impact, and it’s feedback like yours that keeps us motivated and inspired. We’re so grateful to have you in our community! 🐶 All the best, PetLab Co.
Herah D.
I recently had a highly disappointing experience with Petlab Co.’s hiring process, which left me frustrated and disillusioned. I had my first-stage interview for the role of IT Support Analyst with Alana Baguley from the talent team. The interview seemed to go very well, and I was assured that my application would be passed on to Fahim, the IT Manager, for the next stage. However, after a week of hearing nothing, I had to reach out to follow up, only to be informed that my application would not be moving forward. While I fully understand that not every application progresses, what I find unacceptable is being given a false sense of security by being told that I would advance to the next stage, only for that promise to be broken without any communication or explanation. This lack of transparency and professionalism is troubling, especially when job seekers invest time and effort into preparing for interviews based on commitments made by the company. If Petlab Co. cannot uphold basic standards of communication and honesty during the hiring process, it raises concerns about how they treat their employees and customers. In conclusion, I strongly advise Petlab Co. to reassess their hiring practices. Providing false hope and leaving candidates in the dark for extended periods is both unprofessional and damaging. I would urge any prospective applicants to approach this company with caution.
Response from PetLabCo.Aug 23, 2024
Hi Herah, Thank you for sharing your experience and providing feedback regarding our hiring process. We sincerely apologise for any frustration or misunderstanding that may have occurred. Our intention during your interview was to convey that your application and the feedback from the initial interview would be passed on for further consideration. However, this does not guarantee progression to the next stage. We regret if this was not clearly understood and if it led to any confusion or unmet expectations. Thank you again for bringing this to our attention. We wish you all the best in your future endeavors. Best regards, PetLab Co.
Vicky
Love the auto delivery plan. We never run out of the products we need.
Response from PetLabCo.Sep 17, 2024
Hey Vicky, We're delighted to hear that the subscription service has been helpful. It's our pleasure to provide convenience and peace of mind for you and your dog. Thank you for entrusting us with your pet's needs! 🥰 Stay pawsome, PetLab Co.
Wendy W.
This is a great dental product for dogs. I have a senior pup who was getting really foul breath. He has a heart condition which prevents him from dental work needing anesthesia. This has his teeth looking great and breath even better than I had hoped for.
Response from PetLabCo.Sep 18, 2024
Hi Wendy, Your feedback about the benefits of our product for your dog's dental health is incredibly rewarding to hear! 🌈 Thank you for sharing your experience with us—it's incredibly fulfilling to know that our product has made a difference for your senior pup. Kind regards, PetLab Co.
Steve L.
Petlab products work! Just follow the easy instructions and you will see quality results. Prompt customer service.
Response from PetLabCo.Sep 17, 2024
Hello Steve, Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. All the best, PetLab Co.
