We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Hi Uhura,
Thank you for your review! We’re so happy to hear that your dog is happy and healthy with the help of our products. Your trust means a lot to us!
Warm regards,
PetLab Co.
GA
Gaye
No more stinky!!
I have been giving my three dogs the probiotic chews every night for months. I noticed that one of my dog's anal gland issues are completely cleared up since being on this product.
Response from PetLabCo.Oct 24, 2024
Hi Gaye,
We're so glad to hear our product is helping your furry friend. Hearing feedback like this about the positive impact our supplements have on pets' health and wellbeing is what drives us.💙
Best regards,
PetLab Co.
MC
marilyn C.
One of the things I like about Petlab is the fact that they stay in contact with you and provide you and your pet a from-the-earth product.
One of the things I like about Petlab is the auto-ship. I don't have to worry about reordering Artie's Joint Care Chew and getting it in plenty of time before the container is empty. Since giving her these chews, which she waits for every morning, for a 16+ year old girl, she is able to get up and down now with ease, jump on the couch to binge watch Netflix with me every night, and go walking, whereas before I was facing the decision that if she was experiencing so much difficulty in movement, I was going to let her go instead of watching her discomfort and pain. After much research to give it one more try, I decided on Petlab because they really seemed to care about us parents and our fur babies, and I'm so glad I did. Also, compared to other products out there, I feel Artie's joint chews being of all natural ingredients from the earth are the best thing to be putting into her body, and as stated before, she loves the flavor. Thank you so much Petlab for being there for us.
Response from PetLabCo.Oct 24, 2024
Hi Marilyn,
Thank you so much for sharing your experience with our Joint Care Chews! We're thrilled to hear how much they've helped Artie's mobility and quality of life. We’re also glad that our auto-ship option has made it easier for you to keep Artie stocked up on her favorite chews without any worries. Your trust in us and our commitment to providing beneficial products for your fur baby means a lot to us. ❤️
Best regards,
PetLab Co.
IR
Irma R.
I have been using petbright for my dog
I have been using petbright for my dog. It rightly works. Customer service also are great. When I have a problem with my subscription they always fix it.
Response from PetLabCo.Oct 24, 2024
Hi Irma,
Thank you so much for taking the time to share your positive experience. We put a lot of effort into ensuring our products and services are top-notch, and it’s incredibly rewarding to hear that you’re happy with them. Your feedback truly motivates us to keep doing our best!
Best regards,
PetLab Co.
CL
Clifford
Friendly atmosphere
Friendly atmosphere
Response from PetLabCo.Oct 24, 2024
Hi Clifford,
Thank you for your kind words! We're so glad to hear that you enjoyed the friendly atmosphere. Creating a welcoming environment for our customers is important to us, and your feedback means a lot. 🐾
Kind regards,
PetLab Co.
KH
Ken H.
Auto-ship is so incredibly convenient…
Auto-ship is so incredibly convenient and we know that our pup will always have the supplements that he loves.
Response from PetLabCo.Oct 24, 2024
Hey Ken,
We're delighted to hear that the subscription service has helped ensure your dog's supplements are consistently available. It's our pleasure to provide convenience and peace of mind for you and your dog. Thank you for entrusting us with your pet's needs! 🥰
Best regards,
PetLab Co.
DS
Delia S.
I had been giving my 18 years old dog…
I had been giving my 18 years old dog Scrappy his Joint Care Chew from Pet Lab and had done wonders to him. Before he was always in pain and dragging himself on the floor . He has more mobility and no pain. Even his vet was amazed and took him out of some meds and told me to keep giving it to him. I always recommend everyone to get supplements they need from Pet Lab. It really makes a difference in or pets health and life. They also offer other supplements for specific conditions and I have heard they are.very good. Their products are of great quality and their customer service are very professional, knowledgeable and very polite. Their deliveries are always on time. A very happy pet and a very satisfied customer.
Response from PetLabCo.Oct 24, 2024
Hi Delia,
We are genuinely grateful to receive your feedback! It's incredibly rewarding to hear about the positive impact our product has had on your dog, Scrappy. Your feedback is a cornerstone of our commitment to excellence, and we feel privileged to have been able to make a difference for your beloved pet. Thank you for being an essential part of our community and for choosing our product to care for your pet's health! 💓
Best regards,
PetLab Co.
MB
Maria B.
Email/hold
In reference to my mail to delayed subscription for 3 months I guess they will do as per the replied. In reference to my dogs and the product , yes , the teeth are whiter, bad breath is less but not gone. Have to check if it has a stomach side effect.
Response from PetLabCo.Oct 24, 2024
Hello Maria,
Thank you for taking the time to share your feedback with us! We're glad to hear that you’ve noticed benefits in your dogs' breath. If you have any concerns about your order or subscription, reach out on the 'Contact Us' page of our website. We're more than happy to help!
Kind regards,
PetLab Co.