Cindy
Trying to cancel my subscription is…
Trying to cancel my subscription is ridiculous. Tried logging in numerous times cannot get in, and logging in from different portals. Then chatted with someone to only find out I needed to pay someone else to chat with them just to cancel. So stupid.
Response from PetLabCo.Oct 14, 2024
Hey Cindy, We're really sorry for the hassle you’ve been through, and we want to clear up the confusion — canceling your subscription is completely free! You don’t need to pay anything to make changes. You can cancel anytime through the customer account portal on our website. You can also contact us directly through the 'Contact Us' page, and we’ll help you out right away. Could you provide your Order ID so we can look into this for you? Kind regards, PetLab Co.



