PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 6, 2025

Hi Gloria, We're so pleased to receive your glowing review! We take pride in providing exceptional customer service, and your feedback validates our efforts. We value your business and look forward to continuing to provide you with excellent service in the future. Stay pawsome, PetLab Co.

Response from PetLabCo.Jan 6, 2025

Hi Ivan, We’re happy to hear our product is helping your dog! However, we're sorry for any confusion. Please know that we don’t enroll customers in subscriptions without their consent. If 'One-time Purchase' is selected at checkout, no subscription will be created, and you won’t be charged repeatedly. Could you please share your Order ID so we can look into this for you? Thank you! Best regards, PetLab Co.

Response from PetLabCo.Jan 6, 2025

Hey Lynn, Thank you for sharing your experience! We're so glad to hear that the Probiotic Chews have helped your little terrier/chihuahua mix feel better and enjoy her meals more consistently. It's wonderful to know that she's doing well and that you're seeing positive results after three months. We appreciate your patience and creativity in making the chews work for her! All the best, PetLab Co.

Response from PetLabCo.Jan 6, 2025

Hi David, Thank you for sharing your experience with us. We’re glad to hear you enjoy our products for your dog, but we’re truly sorry for the frustration and inconvenience this situation has caused. We understand how important it is to manage subscription changes smoothly. To make this right and investigate further, could you please provide your Order ID? Once we have that information, we’ll look into your case and do our best to find a resolution that works for you. Warm regards, PetLab Co.

Response from PetLabCo.Jan 3, 2025

Hello Claudia, Thank you so much for the love! We’re thrilled to hear you think we’re the best. Your support means the world to us! Kind regards, PetLab Co.

Response from PetLabCo.Jan 3, 2025

Hey Adam, We're sorry for any confusion caused. Please know that we don’t enroll customers in subscriptions without their approval. As long as 'One-time Purchase' is selected, you won’t be placed on a subscription. Please provide your Order ID so we can investigate this further for you. Thank you! Best regards, PetLab Co.

Response from PetLabCo.Jan 3, 2025

Hi Alexis, Thank you so much for sharing your story! We’re so glad to hear that our chews have helped Mischka feel more comfortable and brought peace to your nights. Hearing about her progress warms our hearts and reminds us why we do what we do. Please give Mischka a big hug from us! Warm regards, PetLab Co.

Response from PetLabCo.Jan 3, 2025

Hello Bruce, Thank you so much for your kind words! We’re thrilled to hear that your issue was resolved quickly and that our team member provided the helpful, understanding, and polite service you deserve. Your feedback means a lot to us, and we’ll be sure to share your praise with our team! Best regards, PetLab Co.