PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 14, 2025

Hello Tyrone, Thank you for taking the time to share your feedback. We’re sorry to hear that our product didn’t deliver the results you hoped for with your dog. Every dog is special and unique, and what works for one, may not work for another. However, we're glad to know that our team was able to assist you and provide the help you needed. Your experience means a lot to us, and we appreciate your kind words about our customer service. We hope you’ll give us another chance in the future. 💕 Stay pawsome, PetLab Co.

Response from PetLabCo.Mar 14, 2025

Hey Karen, Thank you so much for your amazing feedback! It's great to hear that our product has made such a difference for your pug, Harley. We know how important it is for pets to be able to show their love with sweet kisses, and we’re delighted that Harley can do just that now. Thank you for trusting our product, and we appreciate your support! Kind regards, PetLab Co.

Response from PetLabCo.Mar 14, 2025

Hi Marilyn, We appreciate your feedback about our customer service! Your satisfaction is one of our top priorities, and we are pleased that we've exceeded your expectations. We value your business and look forward to continuing to provide you with excellent service in the future. All the best, PetLab Co.

Response from PetLabCo.Mar 14, 2025

Hello there, Thank you so much for sharing your wonderful experience! We’re happy to hear that ProBright has made such a positive difference in your senior Sheltie’s dental health. It’s fantastic to know that his teeth are in better shape this year and that he didn’t have to lose another tooth! Your commitment to his dental care means a lot to us, and we’re honored to be a part of your routine. Thank you for your continued support! 🥰 Stay pawsome, PetLab Co.

Response from PetLabCo.Mar 14, 2025

Hi Barbara, Thank you for sharing your experience! We're so glad to hear that the ProBright Advanced has worked well for your pup and that you're seeing great results. That's fantastic! However, we're sorry to hear that the Itch Relief didn't have the same benefits. Every dog is unique, and while many see positive results, we understand that results can vary. If there's anything we can do to help or if you'd like to explore alternative options, please reach out to us through the 'Contact Us' page on our website. Stay pawsome, PetLab Co.

Response from PetLabCo.Mar 14, 2025

Hi Terrance, We're very sorry for the frustration you've experienced. Please know that we do not place customers into a subscription unless they actively select it at checkout. That said, we completely understand your concern and want to make things right. Due to a high volume of calls, our response times have been longer than usual, and we're sorry for the difficulty in reaching us. We’d be happy to assist you with your order and look into a resolution as soon as possible. Could you please provide your order ID? Best regards, PetLab Co.

Response from PetLabCo.Mar 14, 2025

Hi Adrienna, We’re truly sorry for any frustration or disappointment you’ve experienced. That was never our intention, and we regret any misunderstanding that may have occurred regarding your order. We have reviewed the situation and taken steps to prevent similar errors in the future. Additionally, we are reaching out to you directly to resolve this matter and ensure that you receive the support you deserve. Thank you for bringing this matter to our attention and for allowing us to address this. All the best, PetLab Co.

Response from PetLabCo.Mar 14, 2025

Hello Lynne, Thank you so much for sharing your fantastic feedback! We're glad to hear that our product has helped your pet feel comfortable and feeling better overall. Your support means the world to us, and we’re delighted to have played a part in helping her well-being. Best regards, PetLab Co.