PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mari
They promptly deliver my Pet Meds and they genuinely care.
Response from PetLabCo.Mar 20, 2025
Hello Mari, Thank you so much for your kind words! We're thrilled to hear that you're happy with our prompt delivery and care. Your support means a lot to us, and we're always here for you and your furry friend. Stay pawsome, PetLab Co.
Angie L.
I have been using this product for “4” months and it doesn’t work at all. And I’m about to cancel my orders, because they are just taking by money ….. And they know this product don’t work …..
Response from PetLabCo.Mar 20, 2025
Hi Angie, We're sorry to hear that the product hasn’t worked as expected for your pup. Every dog is unique, and what works for some may not work for all. We'd love to help find a better product for your furry friend! Could you please provide your order ID? That way, we can look into your subscription and suggest an alternative that may work better for your pup. We’re happy to assist in any way we can. Best regards, PetLab Co.
Paul M.
Easy to place orders customer service is great offer great discounts fast shipping and the dogs love it
Response from PetLabCo.Mar 19, 2025
Hi Paul, Thank you so much for your kind words! We're thrilled to hear you had a smooth ordering experience and that your pups are loving our products. We appreciate your support! 🐶 Kind regards, PetLab Co.
Jacqueline H.
I cannot get a hold of anyone at this company, I need to change my payment method I’m unable to complete it online and I leave messages with no return call. I truly love your product but your mishandling of the consumer is horrid!
Response from PetLabCo.Mar 19, 2025
Hi Jacqueline, We're really sorry for the frustration this has caused. We’ve been experiencing a high volume of calls and emails, which has made response times longer than usual—we truly appreciate your patience. We’ll be reaching out to assist you with updating your payment method. Thank you for your feedback, and we appreciate your support! Best regards, PetLab Co.
Levia Z.
PetLab Co really is a great company they care about all there customers as well as stand by all there products . I did have a communication people a few days no but they made sure they made contact with me to day things bk up and going . Thank you PetLab Co
Response from PetLabCo.Mar 19, 2025
Hi Levia, Thank you so much for your kind words! We truly appreciate your support and are glad we could get everything sorted for you. Customer satisfaction means everything to us, and we’re always here to help. Thanks for being a part of the PetLab Co. family! Stay pawsome, PetLab Co.
PAM P.
I have been trying to call you with no success. I have waited and waited and also left my number and message said you would call me back but you nvr did. I had ordered 2 tubs of the allergy pills and did NOT subscribe to future auto ships but you sent me 2 more. Please advise Thank you. Pam Paternoster
Response from PetLabCo.Mar 19, 2025
Hi Pam, We're so sorry for the frustration and confusion caused! As long as the subscription option is toggled off at checkout, there shouldn't be any recurring charges. Further, we’ve been receiving a high volume of calls, which has caused delays, and we truly appreciate your patience. We’ll be reaching out to assist you and sort this out as soon as possible! Stay pawsome, PetLab Co.
linda S.
dog love his treats
Response from PetLabCo.Mar 19, 2025
Hey there Linda, That's wonderful to hear! We're so glad your pup loves our supplement! 😊Thank you for sharing! Warm regards, PetLab Co.
Linda D.
I can't really tell if my dogs teeth are whiter but her breath is freasher than ever.She gets picky sometimes with her food but does not seem to mind the green powder tooth & breath Customer service is excellent Polite professional & accommodating.
Response from PetLabCo.Mar 19, 2025
Hi Linda, Thanks for sharing your experience! We're glad to hear you're seeing some positive changes in your pup's breath and that she’s enjoying the ProBright. Some dogs take a little longer to show visible changes, but consistency is key! We also appreciate your kind words about our customer service—our team is always happy to help. 😊 All the best, PetLab Co.
