PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Karen
The probiotic chews have really helped my pup with her allergies.
Response from PetLabCo.Mar 25, 2025
Hello Karen, Thank you for your review! We're so glad to hear that the Probiotic Chews are helping your pup with her discomfort. We appreciate your support and hope she continues to feel her best! 🐶 Stay pawsome, PetLab Co.
richard
I ordered the pro brightness product for my dogs and thought to put it on a subscription since their teeth looked like it might take awhile for the product to work. They simply did not eat any food that the product was sprinkled onto. Unfortunately, I forgot about the subscription. When the next shipment arrived, I got on their website to request a return. That was on March 14. Now, 10 days later, and no return email with details, I called customer support. I was on hold for 45 minutes and had to leave a voice message in the hopes I might get a return call. The automated message said that I would only get one call so, should I not be available when/if that call happens, I would have to go through this horrible process again.
Response from PetLabCo.Mar 25, 2025
Hi Richard, We're really sorry for the frustration this has caused. We understand how important it is to get a timely response, and we truly appreciate your patience. Due to a high volume of calls and emails, our response times have been longer than usual, and we're sincerely sorry for any inconvenience this has caused. To sort this out for you as quickly as possible, could you please provide your order ID? We'll be happy to assist you with your return request and make sure everything is properly addressed. Best regards, PetLab Co.
Jacqueline V.
This company has a great customer service, you can call and talk to a real person. I love their products and it has been life saving.
Response from PetLabCo.Mar 25, 2025
Hey Jacqueline, Thank you for your kind words! We're so happy to hear that you've had a great experience with our customer service and that our products have been so helpful for your dog. We truly appreciate your support! Kind regards, PetLab Co.
Lori
My pup’s stools have improved tremendously. They are no longer loose and runny. She isn’t whining to go potty outside as frequently and it’s so much easier to clean up after her.
Response from PetLabCo.Mar 25, 2025
Hi Lori, Thank you for sharing your experience! We're so happy to hear that your pup's digestion is doing great and that things are much easier for both of you. We appreciate your support and hope she continues to feel her best! 💙 Stay pawsome, PetLab Co.
Jay B.
I have been very impressed with the products I have ordered from your company. I have a senior dog, and I feel that your products help improve her quality of life
Response from PetLabCo.Mar 25, 2025
Hi Jay, Thank you so much for your kind words! We're thrilled to hear that our products have made a difference in your senior dog's quality of life. Your support means the world to us, and we’re so happy to be a part of your pup’s wellness journey! 🐶 Kind regards, PetLab Co.
Sheila
They have helped Milo 100%
Response from PetLabCo.Mar 25, 2025
Hey Sheila, Thank you for your review! We're so happy to hear that our products have helped Milo 100%! We appreciate your support and hope he continues to thrive! Stay pawsome, PetLab Co.
Kelly R.
Our elderly dog just got her teeth cleaned under anesthesia but she only needed a cleaning -- the Dental Formula added to her water proved it's effectiveness! Additionally, her mobility has improved with the daily joint treat and her obsessive itching/licking has stopped with her probiotic and itch relief treats. LOVE them and 5 stars are in order for the products. Our only issue is the monthly cost, difficult for us as retirees but of course, we must make our dog our priority as a family member. This will be our last dog and we want the best opportunity for her best-life and we belief that the Pet Lab products offer that exactly. Thank you!
Response from PetLabCo.Mar 25, 2025
Hello Kelly, Thank you so much for your thoughtful review! We're absolutely pleased to hear how well our products have been supporting your pup’s dental health, mobility, and skin comfort. It means the world to us that you trust us to help give her the best quality of life. We truly appreciate your support and understand the challenges of monthly costs—we’re grateful for your dedication to your furry family member. 💙 All the best, PetLab Co.
SD
My dog loves her probiotic chews and she seems to have fewer tummy upsets. She will turn 11 years old in May and she is my second rescue dog. She was not loved the first 6 years of her life, and she had just turned 6 in 2020 when I first went to meet her. It was love at first sight, and I was determined to change her life for the better. The probiotic chews from Pet Lab has helped me do that for her. Thank you.
Response from PetLabCo.Mar 25, 2025
Hi SD, Thank you so much for sharing your heartwarming story! It’s truly touching to hear about the love and care you’ve given your sweet girl. We’re so happy that our Probiotic Chews have been a part of her journey. She’s lucky to have you, and we’re honored to be a part of her wellness routine. Wishing you both many more wonderful years together! 😍 Stay pawsome, PetLab Co.
