PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Maria L.
The Company is doing fantastic! always get my product on time and my baby's teeth are well taking care off. Teeth are very important for the health, and I want the best for my fury baby. Great product
Response from PetLabCo.May 20, 2025
Hi Maria, We're pleased to hear that our product is helping to keep your dog's teeth healthy and that you always receive your product on time. We appreciate you entrusting us with your dog's dental care. All the best, PetLab Co.
Golda H.
While the probiotic chews worked in the past for my other 2 Yorkies, for my current Yorkie his itching, scratching and biting are horrible.
Response from PetLabCo.May 20, 2025
Hi Golda, We're sorry to hear the Probiotic Chews didn't provide the same benefits for your current Yorkie. As every pup can respond differently, we’d be more than happy to help you explore another option that might be better suited for your dog. If you’re open to trying something else, we’d love to help you find the right fit. You can always reach us at [email protected]. Best regards, PetLab Co.
customer
Good product for pets
Response from PetLabCo.May 20, 2025
Hi there, We appreciate your feedback on our products, and they are meeting your expectations! It means a lot to us! Warm regards, PetLab Co.
Charlotte W.
The scheduled supplements were never straightened out. I am canceling because of that. I was spending waybtoi much money when I already had more than enough for 5 months or so.
Response from PetLabCo.May 21, 2025
Hi Charlotte, Thanks for your feedback! We're sorry to hear you encountered problems with the schedule of your autoship orders. We're checking this for you. Please expect an email from our Customer Experience Team regarding your subscriptions and delivery frequency. Thank you! Best regards, PetLab Co.
AP
The product worked for about a year and now it doesn’t seem to work anymore.
Response from PetLabCo.May 20, 2025
Hello there, We understand that the product not working after a year is frustrating. Since every dog is different, we’d love to work with you to find an option that’s more suitable. Please reach out to [email protected], and we'll be happy to help. However, if your pet's symptoms persist, it's a good idea to seek the advice of a veterinarian, as there may be underlying issues at play. All the best, PetLab Co.
Tonia W.
The dogs' teeth didn't get clean as advertised. One of them continue to have bad breathe.
Response from PetLabCo.May 20, 2025
Hi Tonia, We're sorry to hear that the product fell short of your expectations. Each dog is unique, and it may require a different approach to achieve the desired results. If you're interested, our team would be happy to assist you in finding a better option. Feel free to reach out at [email protected]. All the best, PetLab Co.
Deborah W.
I appreciate the regular shipments, but I need to pause the next shipment, since I have too many jars of Pro Brite piling up. Thank you.
Response from PetLabCo.May 20, 2025
Hi Deborah, We appreciate your feedback about your shipments. We understand you'd like to pause your next shipment due to having an excess of product. A member of our Customer Experience Team will get in touch with you to assist you with this. We appreciate your patience! Best regards, PetLab Co.
Steve P.
Have too much of your product have a hard time canceling orders
Response from PetLabCo.May 20, 2025
Hi Steve, We're sorry for the trouble you've experienced trying to cancel your orders. Please know that our "Contact Us" page lists our contact information if you'd prefer to speak with us or email us directly for assistance. Someone from our customer experience team will be reaching out to address this matter. Thank you for your patience. All the best, PetLab Co.
