PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 21, 2025

Hi Indira, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter. Please note that our subscription plans are completely optional. The One-Time Purchase packages are just beside our Subscribe & Save packages, and our customers have complete control over which plan/package to choose. Kindly share with us your order details. Once we have this information, we'll be able to look into it further and get it resolved quickly. Thank you! Best regards, PetLab Co.

Response from PetLabCo.May 21, 2025

Hi Beverly, We appreciate your positive feedback! We're happy to hear you had an awesome experience with our customer service and prompt delivery. Thanks for your time! Best regards, PetLab Co.

Response from PetLabCo.May 21, 2025

Hi M, Thanks a ton for your awesome review! We're so happy to hear that our dental supplement has helped your dog's teeth look amazing. Give your furry buddy an extra belly rub from us! Best regards, PetLab Co.

Response from PetLabCo.May 23, 2025

Hi Steven, We understand that you haven't seen the advantages you expected with our products. We understand that every dog is a one-of-a-kind individual, and what works for one may not work for all. If you’re open to trying something else, we’d love to help you find the right fit. You can always reach us at [email protected]. Kind regards, PetLab Co.

Response from PetLabCo.May 21, 2025

Hi Kris, We're glad you appreciate our products, service, and delivery. We understand that large breeds need more supplements, and a jar doesn't last as long. We appreciate your commitment to and patience with your dogs' well-being. Thanks for your feedback! Best regards, PetLab Co.

Response from PetLabCo.May 21, 2025

Hi Cinda, We're so glad the Probiotic Chew and ProBright Advanced are helping your dogs, especially your Springer! We appreciate you sharing your positive experience. Best regards, PetLab Co.

Response from PetLabCo.May 21, 2025

Hi Jodi, We appreciate you sharing your experience. We're glad to hear that your dog seems to be in good health. It's interesting to know about the grass eating. Sometimes, environmental factors or other underlying issues may be contributing to these symptoms, so it may also be advisable to speak with your vet. Thanks again for your feedback! Best regards, PetLab Co.

Response from PetLabCo.May 23, 2025

Hi Rhonda, We appreciate your feedback. We're glad you like our products and subscription service. We understand canceling your order was difficult, and we'll review our processes to improve the experience. If you ever need further assistance with an order or subscription in the future, please don't hesitate to reach out to us at [email protected] we're always happy to help! Kind regards, PetLab Co.