PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 22, 2025

Hi Denise, We appreciate you sharing your experience. We're happy to hear that the replacement order arrived quickly, despite the initial issue with the empty package and email difficulties. We're glad you're satisfied with the support you received! 🤩 Thank you for your support and for choosing us! All the best, PetLab Co.

Response from PetLabCo.May 22, 2025

Hi Frances, We're sorry for the frustration caused while trying to manage your subscription. It looks like the sign-up process for your account may not have been fully completed, which would explain why you're unable to log in or view your account. One of our team members will be reaching out to help with your delivery date. Thanks again for your patience — we’re here to make this right. Best regards, PetLab Co.

Response from PetLabCo.May 22, 2025

Hi Jeanette, Thank you so much for giving our product a try and for your dedication to helping your pup feel better. We're truly sorry to hear that it didn't provide the results you were hoping for. We get that every dog is unique, and what works for one may not work for all. If you're open to it, we’d be more than happy to look into an alternative product that might be a better fit for your dog’s needs. Just let us know at [email protected], and we’ll do our best to help you find something that could work better for him. We’re here to support you both in any way we can. 🥰 Kind regards, PetLab Co.

Response from PetLabCo.May 22, 2025

Hi Irving, We're sorry to hear about the trouble you've had trying to reach us — that’s definitely not the experience we want for our customers. One of our team members will be reaching out shortly to assist you directly and make sure this is taken care of as quickly as possible. We appreciate your patience, and again, we're truly sorry for the inconvenience. Kind regards, PetLab Co.

Response from PetLabCo.May 22, 2025

Hi SueAnn, We're sorry for the initial inconvenience you experienced. However, we're glad everything was handled wonderfully once you spoke with one of our customer experience team. We sincerely value your support and strive to consistently surpass your expectations going forward. 🥰 Kind regards, PetLab Co.

Response from PetLabCo.May 22, 2025

Hello Patty, We're so happy to hear you love the Dental Formula and Allergy & Immune Chews! Thanks for sharing your positive experience. We are truly grateful to have both you and your dog in our pack. 🐾 Best regards, PetLab Co.

Response from PetLabCo.May 23, 2025

Hello Andrew, We appreciate your feedback and are glad the product and shipping met your expectations. We understand your concern about the price. We believe our products are worth the cost, as these have been priced based on the quality of the ingredients. That being said, we do offer discounts on bulk and subscription services on our website, enabling you to make the most of our products. Feel free to reach out at [email protected] for more information. Kind regards, PetLab Co.

Response from PetLabCo.May 22, 2025

Hello Ziva, We're so happy to hear our product helped your dog's skin! Your feedback reassures us that we're on the right path, and it inspires us to keep doing our best. 🌻 Warm regards, PetLab Co.