PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Bonita W.
After three days of sprinkling the powder on Bentley’s food, his bad breath was gone.
Response from PetLabCo.Jun 2, 2025
Hi Bonita, We're thrilled to hear about the results with our product on Bentley. 🥳 It's fantastic that you noticed the difference so quickly. Thank you for sharing your experience, and we're honored to have earned your loyalty. Warm regards, PetLab Co.
Nicola L.
I have purchased something from this company to help with my dog skin. The product hasn't worked like it said it would after a week. Im 6 weeks in and nothing as charged. Then I find out they've have taken £59 pounds out of my bank for nothing I've bought but just for a subscription they have signed me up for. This company isn't right please avoid..
Response from PetLabCo.Jun 2, 2025
Hi Nicola, We're sorry to hear the product didn't meet expectations and about the unexpected charge. We never enroll customers in subscriptions without consent. Further, it can take up to 3 months for supplements to show their best potential benefits. Please provide your order ID so we can look into this further and assist you. We appreciate your patience. Kind regards, PetLab Co.
Walter K.
My dog has been on this for 3-4 years not straight through but I regulated when he's doing really good in his diet is not bad he don't need it all the time but once I start getting the symptoms back I put him right back on it. I tried other products but this is the one that seems to help better than all of them.
Response from PetLabCo.Jun 1, 2025
Hi Walter, We appreciate you sharing your experience. We're happy to hear our product helps your dog when needed and is more effective than other options you've tried. Thanks for your feedback! Best regards, PetLab Co.
Yanira
funcionan mi perrito a disminuido mucho lamberse laspatas
Response from PetLabCo.Jun 1, 2025
Hi Yanira, Le agradecemos mucho su comentario. Nos alegra saber que nuestro suplemento ha sido beneficioso para tu amigo peludo. ¡Salud por unos cachorros felices y sanos! Saludos cordiales, PetLab Co.
Joan H.
I’m excited to see what happens after taking the probiotics?
Response from PetLabCo.Jun 1, 2025
Hi Joan, We appreciate your excitement and hope Stella enjoys the journey with our probiotics! We can't wait to hear how it goes for her. Best regards, PetLab Co.
Vickie D.
I was thinking strongly of buying the PetLabCo probiotic chews for my two dogs, but after reading reviews that say their customer service is more than terrible, I think I’ll move on. Especially worrisome are 2 reviews (above) from 2 different customers. They write that when the “product” was delivered, there was only an empty box with NO PRODUCT inside. The really big problem is that, although they have paid for the order, they can’t get any response from Customer Service and, therefore, have been ripped off for the money they have paid. I don’t want to take a chance of throwing my money away so I’m moving on to a more trust worthy company.
Response from PetLabCo.Jun 2, 2025
Hi Vickie, We’re truly sorry to hear about your concerns, and we appreciate you taking the time to share your thoughts. At PetLab Co., we strive to respond to every customer inquiry as quickly as possible, but there are times when our team experiences higher volumes, and this can occasionally cause delays. We understand how frustrating that can be, and while we do our best to ensure smooth fulfillment, there can sometimes be unexpected hiccups during shipping that are outside of our control. That said, we take these situations very seriously and are always working behind the scenes to improve both our customer service and fulfillment processes. We care deeply about our customers and their pets, and we’re committed to learning and growing every day. If you ever reconsider, we’d love the chance to show you the level of care and service we aim to provide. All the best, PetLab Co.
CARLOS M.
I ordered three jars of probiotic chews, however I got two jars of probiotic chews and one jar of allergy and immune chews
Response from PetLabCo.Jun 1, 2025
Hello Carlos, We are sorry to hear you've experienced an issue with your order. We understand how frustrating that is! Someone from our Customer Experience Team will reach out to assist as soon as possible. Thank you for your patience. Best regards, PetLab Co.
Tina S.
The shipping was very fast. I don't know how it works yet because it takes times to do it so I will let you know
Response from PetLabCo.Jun 1, 2025
Hi Tina, We appreciate your feedback and are glad the shipping was fast! We look forward to hearing about your experience once you've had time to use it. Best regards, PetLab Co.
