PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Nicole
My dogs love the salmon treats, and the size is perfect for giving small rewards or using as a food topper.
Response from PetLabCo.Jul 13, 2025
Hey there Nicole! :) We're happy to hear that your dogs love the salmon treats! It's great to know the size works well for rewards and as a topper. Thanks for your positive feedback. Best regards, PetLab Co.
Suzanne B.
They are an exceptional company to work with. Everything I have tried has worked just like it said it would. I would definitely recommend them for your pet’s health.
Response from PetLabCo.Jul 13, 2025
Hi Suzanne! We are happy to hear that our products have met your expectations for your pet's health! We appreciate you recommending us, and we thank you for your positive feedback. Best regards, PetLab Co.
Caroline V.
Best company ever! Their customer service is out of this world. No one can come close to the amount of time and effort they give to their customers. Always checking in to see how my dog is doing and seeing if we need anything. I wouldn’t imagine buying from anyone else because their products and customer service is top notch!
Response from PetLabCo.Jul 13, 2025
Hi Caroline! We're happy to hear that you had such a wonderful experience! It means a lot to us that you appreciate the customer service and dedication we provide. We're glad our products meet your expectations, and we appreciate your continued support. Best regards, PetLab Co.
Caroline V.
PetLab Co. has one of the nicest customer services I have ever worked with. They go out of their way to ask how my dog is doing and are constantly checking in to see if we need anything. They are so sweet and definitely deserve the hype!!! I wouldn’t buy from anyone else because I know they wouldn’t be able to compete.
Response from PetLabCo.Jul 13, 2025
Hello Caroline! We appreciate you sharing your experience! We're happy to hear that our customer service team has been helpful and supportive. It means a lot to us that you value the care we provide for your dog. Thanks for your positive feedback! Best regards, PetLab Co.
Leslie G.
Ever since I started my dog on petlab co products my dog has improved so much with her scratching and head shaking. Also her teeth look great. I would recommend all their products to anyone. My dog loves them and the treats are fabulous as well.
Response from PetLabCo.Jul 13, 2025
Hi Leslie, We're so happy to hear our products have improved your dog's well-being, especially with the scratching, head shaking, and dental health! It's great that she loves them, including the treats. We appreciate your recommendation! Best regards, PetLab Co.
WENDY
The customer care representative is always thoughtful when asking about my baby boy Jack & is is always concerned on how he’s doing with his treats. Love PetLab Co!
Response from PetLabCo.Jul 13, 2025
Hi Wendy, Thanks for the love! We're happy to hear that you find our customer experience team thoughtful and concerned about Jack and his treats. We appreciate you sharing your positive experience with us! Best regards, PetLab Co.
Ellen F.
Quick delivery of order; my dog likes the products. I appreciated the response sent to me after my last - also positive - review. Great customer service.
Response from PetLabCo.Jul 12, 2025
Hello Ellen, We're happy your dog enjoys the products and that you received your order quickly. We truly appreciate your kind words and are so pleased that our products and service exceeded your expectations. Best regards, PetLab Co.
Dan G.
I would really never give a 5 star review to a company. There’s always room for improvement. This is a rare one. I’ve had. o problems with them. Set up my account, set up my subscriptions with no issues. Twice I’ve had to contact them. Once was to change a subscription and another one was to change out a product in a subscription. I did both request requests by email and they responded within an hour or so and it made my change the same day. I didn’t have to wait like some of these other companies for five business days or anything. Never problem with shipping or notifications or communication. Also, their ingredients in their products are readily available for review no secret ingredients or proprietary blend stuff that makes you wonder what’s really in it. They’re upfront with everything.
Response from PetLabCo.Jul 12, 2025
Hi Dan, We appreciate you taking the time to leave us a review. We're happy to hear that you had a seamless experience with setting up your account and subscriptions. It's great to know our team quickly addressed your requests and that you value our transparent ingredient information. Our team works hard to make a positive impact, and it’s feedback like yours that keeps us motivated and inspired. We’re so grateful to have you in our community! 💙 All the best, PetLab Co.
