PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vianey G.
The customer service is quick and attentive and most of all, friendly at every encounter I’ve had with them!
Response from PetLabCo.Jul 18, 2025
Hey Vianey, We're happy to hear that our customer service team has been quick, attentive, and friendly during your interactions with them. It means the world to us to know that we were able to deliver excellent customer service. We look forward to serving you again in the future! 🥰 Best regards, PetLab Co.
Serena M.
Great company!! Very nice customer service and pleased with product!
Response from PetLabCo.Jul 17, 2025
Hi Serena, We appreciate your positive feedback! We're happy you're pleased with our product and customer service. Knowing that you had a positive experience encourages us to continue striving for excellence. Thank you for your support and for choosing us! 💙 Warm regards, PetLab Co.
DB22
I ordered something and didn't realize it was a continuous subscription. I have tried to cancel this, it says to log into your account, it won't let me, it says to enter the email address and it will send to reset password, it never sends it, email must be right because it sends me the information that another order is being sent (one that i dont want!!!! It will not allow me to sign into my portal to cancel!! What can I do? order - 629067 n- please cancel! You have asked for this info but i cant reply??
Response from PetLabCo.Jul 17, 2025
Hi there, We're sorry for the confusion and that you're having trouble canceling your subscription. We never enroll customers in subscriptions without their consent. As long as you choose a one-time purchase during checkout, there won't be any recurring charges. Could you please provide your Order ID so we can check into this further for you? We appreciate your patience. Warm regards, PetLab Co.
Lori S.
My Quincy has been on PetLab's probiotics for years now and we no longer have vet visits for ear infections - he loves them as a treat - and it has helped this 11 year old PITBULL. Love this product!
Response from PetLabCo.Jul 17, 2025
Hey Lori, We're so glad to hear our Probiotic Chews have kept Quincy healthy! It's wonderful knowing he enjoys it and that it supports his well-being. Thank you for sharing your experience, and we're honored to have earned your loyalty. All the best, PetLab Co.
LISA
I got the teeth cleaning, and it seems to be working after a month. My dogs' teeth are pretty clean, and the seem to be ok with the test - i.e. they still eat their food when the product is in it. It seems reasonably priced and the deliver time is pretty good.
Response from PetLabCo.Jul 17, 2025
Hello Lisa, We're happy to hear that our ProBright Advanced is working well for your dogs and that they enjoy the taste! We appreciate your feedback on the product's price and delivery time. Thank you for being a part of our community and for trusting our product! 💓 Warm regards, PetLab Co.
Tessa M.
The pro brite dental powder really improved my dog’s teeth. She loves the extra treat on her food- we call it her dog matcha! All of the other treats and supplements are a hit, even for her being such a picky eater.
Response from PetLabCo.Jul 17, 2025
Hi Tessa, We're so happy to hear the ProBright Advanced helped your dog's teeth! It's great that she enjoys it and the other supplements, even as a picky eater. Thanks for your awesome review! It's our pleasure to have you as part of our valued customer base. Kind regards, PetLab Co.
Jeff
Got the product and quantity needed.
Response from PetLabCo.Jul 17, 2025
Hello Jeff, We're happy to hear that you received the product and the quantity you needed! Thank you for your positive feedback; we appreciate it. Best regards, PetLab Co.
JSanks
My golden retriever loves Pet Lab as do we. She. Gets so excited when she hears and sees the packages. The probiotic works so well and she loves the snacks. Customer service absolutely terrific. The cost is a little high but I could justify it with the results we saw with our pup.
Response from PetLabCo.Jul 17, 2025
Hi there, We're happy to hear your golden retriever loves our products! It's great that she gets excited about the packages, and the Probiotic Chews work well. We appreciate your kind words about our customer service, and that you find the results justify the cost. It's always wonderful to hear success stories like yours. 🐾 Kind regards, PetLab Co.
