PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 3, 2025

Hello Kaye, We are so sorry that the package arrived empty. We appreciate you letting us know, and we will investigate what happened with your order. In the meantime, our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know — we really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Lesa, We’re really sorry to hear your order was delivered to the wrong apartment. That must have been frustrating! We’re so glad you were able to locate it thanks to the delivery photo. We truly appreciate you bringing this to our attention, and we’ll make sure to share this feedback with our carrier partners to help prevent it from happening again. If you ever need further assistance, please don’t hesitate to reach out to us at [email protected]. We’ll be happy to help! Warm regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hi Candy, We're happy to hear that our service met your expectations. Thank you for your positive feedback regarding our punctuality and respect—reliable service is something we truly strive for. Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hi Sharon, We're happy to hear that the delivery was successful and left at your front door. Thank you for being a part of our journey and for your continued trust in our brand. Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Jose, We're happy to hear that our team member was able to resolve the issue after the product was lost in the mail and provide a replacement. We take pride in providing exceptional customer service, and your feedback validates our efforts. We look forward to serving you again and appreciate your support. Best regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Karen, We're happy to hear that your delivery was timely and professional. Thank you for your positive feedback; we appreciate it greatly. Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Laura, We're happy to hear that your order arrived on time and as described! We appreciate your positive feedback. Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Laura, We're happy to hear that your delivery was on time and without problems. Thank you for your positive feedback! Kind regards, PetLabCo.